Jacobs Ladder Inc
About this pro
David H.Mar 10, 2018Verified
Wonderful! You won't go wrong by hiring Jacobs Ladder Inc. Hugh and his crew were great to work with. He always returned phone and kept us well informed. His work quality was exceptional!Feb 13, 2018
Good people who do great work at a competitive price.Feb 9, 2018
Jacob's Ladder has previously completed numerous projects for Red Pear LLC, at 1300 West Main, all completed in a timely manner, with quality work and correct pricing. Currently Jacob's Ladder is about to complete a significant renovation (updating of electric, gas, water infrastructure as well as interior and exterior overhaul). The improvements are huge and greatly complimented. We look forward to working with Jacob's Ladder for all future projects and highly recommend their work.Feb 6, 2018
Buying a home can be stressful but buying our home was overwhelming. The home I bought ended up having mold and water damage throughout 3 floors. All of the damage was discovered on the night before closing, after extensive rains in the area, exposing the longstanding water and mold issues. I attempted to get help and quotes from multiple big name companies. These companies were only able to offer me long waiting times for assessments and quotes only to fix the damage, not the cause. Hugh from Jacobs ladder was one of the 2 people who showed up the day I called, and the only person able to fix the cause of all my problems. The repairs for the damages were done through a negotiated insurance claim through the agency selling the home. I dont deal often with insurance claims and it all seemed over my head. Hugh helped me negotiate the deal, explaining in detail what was being asked, offered, and done throughout the 2-month long project. I never felt like I was being mishandled, lied to, or ripped off. My personal background makes me distrusting of people. As a veterans wife, I have been a single woman and single mom while he was deployed. During those times, I have been the victim of sales targeting because of my lack of male representation, but Hugh and his teams respectfulness and honesty put all my fears at ease. The number one thing I appreciated about this business is that they do exactly what they say. Their actions spoke louder than all that was told to me. The team employed by Hugh was always respectful of my family, my time, my home, and even my pets. I never felt like I had to stay and babysit to be sure my property was safe, or that work was actually being done. If there ever was a miscommunication Hugh or his team were always happy to explain things to me until I understood. I never felt like I couldnt ask questions or that my presence was a complication, which I have felt dealing with other contractors before. Hugh was present throughout the entire project as an active participant in the work, not just a figurehead boss showing up occasionally. Hugh and his company took a devastating situation and made it manageable. From the help managing the insurance claims, which he did seamlessly, communicating with all the parties in the process, which he did efficiently, to understanding the codes for the area, which he knew immediately, to reconstructing the damaged property back to normal in a timely manner, all of these things were done in a fashion that left me feeling assured. I am beyond happy with the finished product and had it not been for them we would have had to walk away from this home. Before them, this house was not livable. They saved our dream home and made it better, safer, and healthier than before. It is refreshing to see an honest company that does exactly what they say; I would recommend them to anyone in need of repairs. I am a volunteer reference for Jacob Ladder disaster and recovery contractors, I receive no benefit from this reference; I give it because the end product and experience was excellent. I give permission to allow all photos of our renovation to be used and would speak to those in need of a reference to use this company.Nov 25, 2015
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- What should the customer know about your pricing (e.g., discounts, fees)?Have confidence our rates are fair and straightforward! We make sure your quote is always fair! How? We dont determine the price. We leave it up to the industry standard estimating software (Xactimate) used by insurance companies to calculate the price. In our industry, rates are determined by what insurers will reimburse for your loss. We use the same software insurers use which ensures that the price quote is always fair and accurate!
- What is your typical process for working with a new customer?The restoration professionals of Jacobs Ladder will inspect your home after disaster strikes to help you begin to move on, and also with your insurance claims. Accurate assessments of damage, as well as no-nonsense detailed reconstruction specifications, empower our team to return your property to pre-loss condition. We have worked with all the major insurance companies! BBB A+ Rated Contractor in Central KY. Here are the typical steps. 1. Emergency Repairs if needed (Roof Tarp, Board-Up, Structural Shoring etc...) 2. Free Damage Assessment and Repair Estimate 3. Assist you with filing your claim and scheduling your Insurance Adjuster Apt. 4. Meet with your Insurance Adjuster to discuss the scope of repairs needed 5. Double check all filing requirements necessary for Claims Process 6. Coordinate and perform all work required to restore your property to pre-loss condition.
- What education and/or training do you have that relates to your work?Hugh Johnson (Founder & CEO) 5 year Professional Degree in Architecture (University of Kentucky) 2 years course work in Materials and Methods of Construction (Morehead State University) Commonwealth Schools of Insurance Certificate (Property and Causality) Insurance Claims and Restoration Contracting Specialist 25 years Design and Construction Experience $52 million in completed Design and Construction Projects $5 million in Architectural Product Sales Proven Design Leader Proven Project Manager Superior Carpentry and General Construction Skills Amy Newman (Estimator & CFO) Licensed Independent Insurance Adjuster (Commonwealth of Kentucky) Xactimate Estimating Software Certified Certified FEMA Catastrophic Disaster Inspector Experienced with Hurricane Disaster Zones (Hurricane Sandy) 25 years of Property Management and Real Estate Accounting Certified Master Gardener (Commonwealth of Kentucky) Certified Notary Public (Commonwealth of Kentucky) Preparedness, Self-subsistence and Homesteading Researcher and Blogger Master of Insurance Claims Filing Requirements