FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Have confidence our rates are fair and straightforward! We make sure your quote is always fair! How? We dont determine the price. We leave it up to the industry standard estimating software (Xactimate) used by insurance companies to calculate the price. In our industry, rates are determined by what insurers will reimburse for your loss. We use the same software insurers use which ensures that the price quote is always fair and accurate!
- What is your typical process for working with a new customer?
The restoration professionals of Jacobs Ladder will inspect your home after disaster strikes to help you begin to move on, and also with your insurance claims. Accurate assessments of damage, as well as no-nonsense detailed reconstruction specifications, empower our team to return your property to pre-loss condition. We have worked with all the major insurance companies! BBB A+ Rated Contractor in Central KY. Here are the typical steps. 1. Emergency Repairs if needed (Roof Tarp, Board-Up, Structural Shoring etc...) 2. Free Damage Assessment and Repair Estimate 3. Assist you with filing your claim and scheduling your Insurance Adjuster Apt. 4. Meet with your Insurance Adjuster to discuss the scope of repairs needed 5. Double check all filing requirements necessary for Claims Process 6. Coordinate and perform all work required to restore your property to pre-loss condition.
- What education and/or training do you have that relates to your work?
Hugh Johnson (Founder & CEO) 5 year Professional Degree in Architecture (University of Kentucky) 2 years course work in Materials and Methods of Construction (Morehead State University) Commonwealth Schools of Insurance Certificate (Property and Causality) Insurance Claims and Restoration Contracting Specialist 25 years Design and Construction Experience $52 million in completed Design and Construction Projects $5 million in Architectural Product Sales Proven Design Leader Proven Project Manager Superior Carpentry and General Construction Skills Amy Newman (Estimator & CFO) Licensed Independent Insurance Adjuster (Commonwealth of Kentucky) Xactimate Estimating Software Certified Certified FEMA Catastrophic Disaster Inspector Experienced with Hurricane Disaster Zones (Hurricane Sandy) 25 years of Property Management and Real Estate Accounting Certified Master Gardener (Commonwealth of Kentucky) Certified Notary Public (Commonwealth of Kentucky) Preparedness, Self-subsistence and Homesteading Researcher and Blogger Master of Insurance Claims Filing Requirements