FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We price our projects by job and based on the project scope. No job is the same. On one project we can clean an area to the highest standard in a short time because it is not very dirty, on another project it can take us 4 times as long because of the soil build up. We have found that the fairest pricing for customers and for us happens when we get the project scope and evaluate the area to be cleaned. However, considering our low overhead, we are finding out from our customers that in many instances our quotes tend to be lower then others.
- What is your typical process for working with a new customer?
We typically discuss the project over the phone and schedule a walk thru. In some cases no walk thru is necessery. Following that we schedule a cleaning appointment. Generally, one of our cleaning teams will be assigned to clean our clients home or facility. They work in pairs of two. We have found that in this way we provide significantly more value to our clients while disrupting them for less time.
- What education and/or training do you have that relates to your work?
I hold an MBA and have 15 years management experience. My wife and co-owner holds a 4 year degree and has 14 years experience. As far as cleaning, we both worked in food retail industries that require high standards of cleaning and sanitation so we are very familiar with what it means to be truly clean. All four cleaners go thru a detailed classroom setting training using videos and lectures on best practices, safety, cleaning methods, MSDS sheets, and customer service. Following that, they shadow one of the owners on several projects so that we can help theme a connection between theoretical training and real world experience. After that, they get partnered up with a more experienced team member for regular work.