After a disappointing experience with another company to have my TV mounted, in which the guy was a complete no-show (smh) I was on a mission to get this accomplished and decided to try D&S Audio,Services & Installations. With my first choice being a complete flop, I was hoping for the best with D&S Audio and I must say- this company did not disappoint. They are the real deal!
From start to finish, I was pleased. I initially called a few days before to get a quote and to lock in an appointment. Prices were very reasonable, so I was game to move this along. I spoke with Kathy from their office over the phone and she was very informative and answered all my questions about the installation process. She set up the appointment date and informed me that the technicians would arrive between the 1PM-4PM time frame. She also stated they would call at least 30 minutes before arriving. Cool beans! Around 2PM on the day of my appointment, I received a follow up call from Kathy stating that the techs were running behind on another appointment and she wanted to know if I would be available for the 4PM-7PM time frame instead. Because my schedule was flexible for that day, I was okay with the time change.I was just happy she called to let me know, as I was able to run another errand in the meantime. I received a call from the techs closer to the arrival time as promised, stating they were on the way but had slowed up due to evening traffic. Regardless of that fact, they still got to my place within the scheduled time frame, arriving around 6:40PM. Mario and Miguel immediately introduced themselves upon entering. These guys were truly a breath of fresh air- frendly, down-to-earth, funny, and definitely experts at what they do! Me being totally oblivious to the TV mounting process, I was quite intrigued as to how they were going to hang my 50 inch flat screen AND conceal the wires. Without hesitation they informed me as to how the process works and how they were going to do it. I sat and watched as they proceeded and they did the job to perfection, all in about 40 minutes.
I am beyond happy with the results! The decision to have my TV mounted has made all the difference in my living room space and I owe it all to D&S Audio. I can appreciate great customer service from start to finish, but to top that off with excellent work as well speaks real volumes. I will use these guys again in the future if need be, and highly recommend their services. Thanks again Mario and Miguel- job well done