Sam is easy to reach, responds immediately, and is very flexible in terms of scheduling. He is able to synthesize hardware with software, design and make systems work, and keeps us running with minimal problems. Any time I have a question he answers immediately and is always willing to come over to resolve any user-induced problems. He has updated, synchronized and backed up a dozen devices for us ranging from phones, iPads, PC's, MacBooks, and iMacs and set up an automatic data backup system so we don't have to worry about losing data ever again. Thanks Sam!