Chad fixed a 35 year-old, cranky, crank-out, casement window in my home today. This was a very tricky project, and Chad went above and beyond: looking for solutions online, contacting the manufacturer, etc. Someone else might have given up, but he stuck with it. He doesn’t like not being able to figure out a problem. He is very courteous, wears booties in the house, cleans up everything when he’s finished (and believe me, not everyone does this). He fixed my window, and I would not hesitate to hire him again to do work in my home. Very fair pricing as well. Great service!