Maria R. says, "Alex came and check my tank which was under warranty but i couldn't get ahold of the plumber who installed it. Alex was on the phone with the manufacturer for a while, tested everything, told me that if i get a plumber from the manufacturer to come, they'll do the fix for free. No plumber wanted to do the work under warranty. So i called Alex again and he did the job charging a reasonable rate per hour, got the parts, installed the gas valve, and what was the best is that he came on a Friday night because he knew he wouldn't be able to come Monday or Tuesday from the following week, so as soon as we found out the manufacturer wasn't going to help with anything other than the parts, Alex got us set up with hot water ASAP"See more