7. M&P Home Renovation
- 19 years in business
- 10 hires on Thumbtack
- Serves Boston, MA
"Overall, Paulo did a great job renovating our kitchen, converting a half bathroom to a full bathroom, and redoing our back deck. He's a kind, courteous, laid-back, and easy to get along with. Paulo is also trustworthy and reasonable.
Regarding some specifics of our project: Paulo was the only contractor who was willing to take on the task of opening up our kitchen and dining area to incorporate the sunroom as an open-concept area. After running into a few significant issues (e.g. asbestos, rotten floor joists, original deck footings that were not to code), Paulo "rolled with the punches" and did things in the right way and did not choose to take shortcuts. He worked with us, connecting us to quality vendors to acquire the materials we needed and connecting us to quality professionals to complete our major renovation work. Paulo was patient with us as first-time homeowners who were learning on-the-go how to do a major renovation project. Paulo was generally responsive over text and email as well. Paulo and his dad work well together and it was refreshing to see a father-son duo with a good working and personal relationship with one another.
A 5-star review in Thumbtack is considered "excellent" and (in my book) should be a nearly flawless interaction and experience. If you are a strong type A personality (like my wife and me), you may desire more clarity and details in communication and invoicing. There was a short stretch of time where we had all of the necessary materials on hand at the house, but our renovations did not make as much progress as we expected and, therefore, our finish date was unclear. Eventually, everything panned out, but you may need to be patient and persistent with Paulo about what you want and expect. In the grand scheme of things, these are minor issues compared to some of the horror stories I've heard from others with their contractors.
If you know what you want in your project and if you are looking for a high-quality human being who will produce good results, Paulo can the right contractor for you."