This was my first Thumbtack experience, and I'm glad I was working with Robert from Reliable Handyman Services. He took the time to understand the issue and, even though he only had pictures I texted him, provided a reasonable quote prior to starting the work. He was always prompt when replying to my Thumbtack messages and text messages. He showed up on time, did a great job, resolved the issue the first time, and stayed true to his original quote as nothing unexpected popped up during the repair. I'm not sure about other companies on this site, but I would definitely recommend this one.