FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Regular hours initial service call is $99-150 based on distance, brand and complexity, is due at the end of the visit and credited to the total when you proceed with repair. High-end brands (Sub-Zero, Viking, Wolf, Thermador, etc.) and holidays are x1.5 labor rate. Estimate is provided after diagnosis. Total is calculated as labor plus cost of parts (if needed). Often we have parts on hand and can fix it right away, otherwise we need to order them and make a return visit, there is no additional fee for that. Typical repair usually costs $300-400 but can be higher depending on a brand and parts prices (for example, Sub-Zero, Thermador, Wolf or Viking parts definitely cost more than Magic Chef or Hotpoint). Warranty is 90 days if we provide parts, 30 days for labor if no parts used or if customer provides parts. Payments can be made with: No fee options - Zelle, checks, cash. 3% processing fee - for payments by credit/debit cards, Venmo, Cash App, PayPal. Note, these fees are charged by payment processors and not us. To receive $10 off service call fee book appointment on our website and mention coupon THUMB10 in the notes.
- What is your typical process for working with a new customer?
When submitting a request please be as specific as you can describing your appliance and the problem it is having, providing appliance model number helps to speed up the process. What to consider: • where appliance is located to confirm we serve that area, • type of appliance, its model if known, • stacked or side by side, freestanding or built-in, • whether it is accessible all around to diagnose and repair, • what type of problem, symptoms it has, • days and times available for our technician to visit
- What education and/or training do you have that relates to your work?
Years of extensive training and work experience ranging from low end appliances to high end.