- 2 years in business
- 103 hires on Thumbtack
"Fernanda was communicative prior to the appointment, which I really appreciated! The house is clean and organized without having an overly chemical smell. We appreciated her ability to come last minute. Overall, she did an okay job cleaning. The reasons I did not give five stars: 1) Fernanda did not clean one of our two bathrooms. I told her she could forgo the toilet bc it's broken, but she didn't clean the shower, sink, or floor. That's disappointing when you pay over $100 and leave a tip. Perhaps it was a communication error, which is why I still gave four stars. 2) She left two dirty dishes on a desk in our living room. I'm guessing she meant to clean them but forgot. 3) The front entryway was left "as is." Other cleaning companies have organized the shoes, dusted, and mopped the area.
Overall, it stinks to pay for a service that supposed to take 2-3 hours and come home to a so-so job. I would try Fernanda again and be more clear when communicating. I really appreciated her timeliness and the way she cleaned our kitchen and hardwood floors."