One of A Plus Computer Services IT Support Specialists...Hicham Jaafary came on Sat. morning and worked very quickly and efficiently to set up my new 4 in 1 printer, fax, scanner, copier. He set it up for wireless and USB (in case of wireless being down) and showed me how to use everything. Hicham proved to be very knowledgable, nice, professional and helpful. He even looked at the performance of my computer and made a great suggestion of what product to buy at Best Buy or Staples to clean up my hard drive, for faster performance. Overall, he was EXCELLENT!