FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer transparent, competitive pricing with no surprise charges. Our standard $99 service fee is fully waived when you move forward with the recommended repair or installation, so you only pay for real work being done. Because we have premier partnerships with leading supply houses and HVAC vendors, we’re able to secure better equipment pricing and pass those savings directly to our customers. Whether it’s a repair, tune-up, or full system replacement, we always provide upfront, itemized estimates so you can make an informed decision with total confidence.
- What is your typical process for working with a new customer?
We start with a quick conversation to understand your heating or cooling issue and schedule a convenient appointment. Our technician arrives on time, performs a full diagnostic, and explains the problem clearly before any work begins. You’ll receive an upfront, itemized proposal with options so you can choose what fits your needs and budget. If you approve the repair or installation, we waive the $99 service fee and complete the work efficiently using high-quality equipment and parts. We finish with a full system check, cleanup, and clear guidance on maintenance so your home stays comfortable long after the visit.
- What education and/or training do you have that relates to your work?
Our technicians are fully licensed HVAC professionals with extensive training in heating, cooling, and plumbing systems. We hold Massachusetts HVAC and gas fitting licenses, EPA certification, and complete ongoing manufacturer training to stay current with the latest high-efficiency equipment and installation standards. With 20+ years of hands-on experience and deep technical knowledge across all major brands, we’re equipped to diagnose problems accurately and deliver reliable, code-compliant solutions for every home.