Prometheus Home Services

9 photos

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Read reviews that mention:

• plumbing・7

• issue・6

• fix・4

• plumber・3

• problem・3

• toilet・3

• pipe・3

• drain・2

• sink・2

• disposal・2

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Indu R.

4 weeks ago

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Hired on Thumbtack

Hired on Thumbtack

The plumbing professional came in same day and fixed an emergency. He found few mire leaks I. Pi

Details: No, repair is not urgent • Only one drain has issues • Slow draining • Clogging • House

Plumbing Drain Repair

Robin w.

4 weeks ago

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Hired on Thumbtack

Hired on Thumbtack

I had a leak in bathroom from toilet. Prometheus contacted me quickly, had someone out within a few days and the cost was reasonable. I would recommend them.

Details: Yes, repair is urgent • No, the building is not currently flooded • Leaking pipes • Shower or bathtub • Washing machine • House

Plumbing Pipe Repair

Nancy G.

6 days ago

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Hired on Thumbtack

Hired on Thumbtack

Very responsive on the weekend with a repair scheduled for first business day. Easy!

Details: Less than a few hours • Kitchen • Garbage disposal • Townhouse

Emergency Plumbing

Akram E.

Apr 9, 2022

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Hired on Thumbtack

Hired on Thumbtack

I had a very small gas leak in one of my pipes. I called Prometheus to check their availability and they were able to come out same day due to availability. They charge an $85 fee to come out, which they wave if you do the work. The tech was knowledgeable and on time. The work took 2 hours to complete. The reason for 4 stars was the price was $529 for 2 hours worth of work. You can do the math, but this is extremely expensive. I would have expected between $300-$350 for 2 hours worth of work and a $5 part. Unfortunately once they are out there they take advantage of the fact they are already there and you don’t want to waste $85 for a visit fee. I went ahead and did the work because it didn’t make sense to say no, but unfortunately I will not be using them again given it’s $265/hour for the work. They are professional and knowledgeable but expensive.

Details: Yes, repair is urgent • No, the building is not currently flooded • Leaking pipes • Other appliance • House

Plumbing Pipe Repair

Manish M.

2 weeks ago

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Hired on Thumbtack

Hired on Thumbtack

Pro: Knew what and how to get the issue resolved. Good experience. Con: Expensive.

Details: No, repair is not urgent • Only one drain has issues • Other issue • House

Plumbing Drain Repair

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?

  We have competitive industry standardized pricing that operates on an upfront flat-rate basis for labor with built in guarantees on workmanship. We offer a Homeowner friendly Prometheus Edge Membership that has a variety of benefits including discounted labor rates from 10-25% depending on the type of service requested.

• What is your typical process for working with a new customer?

  Customer request a service(s), our office contacts customer to schedule a FREE virtual quote or an in-person evaluation service, customer approves the quote, office confirms service appointment time, our technician arrives at the customer's home during scheduled time of service, provides a final onsite evaluation, customer confirms and approves the service, technician performs the agreed service, technician tests all work performed, technician gives the guarantee on workmanship, finally, technician collects payment for the service(s) rendered.

• What education and/or training do you have that relates to your work?

  The owner has: over 20 years in the field of plumbing, Vocational Schooling for both Journeyman and Master Plumbing Programs, Graduated Plumbing TIER V and Master programs, Fully Licensed Massachusetts Master Plumber, National Drain and Sewer Training Certificate, Sewer Excavations, Specialized Jetter cleaning Training, Specialized Underground Non-Evasive Repair technologies, and state required continuing education of current Massachusetts Plumbing and Gas Code.