Prometheus Home Services
Prometheus Home Services

Prometheus Home Services

Offers remote services
Discounts available
Offers remote services
Discounts available
contact for price

Zip code
Sink type

Responds in about 4 hours

Introduction: Full-Service, Licensed and Insured Massachusetts Plumbing Home service company. We specialize in the services of: plumbing repairs and installations, drain cleanings, water-heater installations and repairs, heating repairs and maintenance, gas repairs and installations, and sewer pipe cleanings, inspections, and repairs. Solving plumbing issues properly and as price efficient as possible is always our objective! Contact us today and see the Prometheus difference! We take great pride in helping and solving homeowners plumbing, heating, gas, and drain issues. We live to pass knowledge to our customers. Knowledge is power and if we can educate our customer to understand what the issue is and prevent future issues we feel our work is done!
Overview

Current Top Pro

Hired 58 times

Serves Stoneham, MA

Background checked

7 employees

5 years in business

Payment methods

Cash, Check, Credit card, PayPal, Square cash app, Venmo

Currently a top pro

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

Top Pro Icon

Current Top Pro

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Wear masks during the job

Wear gloves during the job

Disinfect surfaces touched during the job

Featured Projects

9 photos

Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Great 4.7

41 reviews

5
88%
4
5%
3
0%
2
0%
1
7%

Read reviews that mention:


pro avatar
Gabriel C.
Jun 2, 2022
·

Hired on Thumbtack

Hired on Thumbtack

Excellent job. Tom came out and was on time. He was very professional and cleaned out and fixed my outdoor sump pump to the way I wanted it. Thanks!! Will contact again in future.

Details: Repair existing sump pump • Submersible pump located inside basin • No, the building is not currently flooded • Residential

Sump Pump Installation or Replacement
pro avatar
Robin w.
May 2, 2022
·

Hired on Thumbtack

Hired on Thumbtack

I had a leak in bathroom from toilet. Prometheus contacted me quickly, had someone out within a few days and the cost was reasonable. I would recommend them.

Details: Yes, repair is urgent • No, the building is not currently flooded • Leaking pipes • Shower or bathtub • Washing machine • House

Plumbing Pipe Repair
pro avatar
Akram E.
Apr 9, 2022
·

Hired on Thumbtack

Hired on Thumbtack

I had a very small gas leak in one of my pipes. I called Prometheus to check their availability and they were able to come out same day due to availability. They charge an $85 fee to come out, which they wave if you do the work. The tech was knowledgeable and on time. The work took 2 hours to complete. The reason for 4 stars was the price was $529 for 2 hours worth of work. You can do the math, but this is extremely expensive. I would have expected between $300-$350 for 2 hours worth of work and a $5 part. Unfortunately once they are out there they take advantage of the fact they are already there and you don’t want to waste $85 for a visit fee. I went ahead and did the work because it didn’t make sense to say no, but unfortunately I will not be using them again given it’s $265/hour for the work. They are professional and knowledgeable but expensive.

Details: Yes, repair is urgent • No, the building is not currently flooded • Leaking pipes • Other appliance • House

Plumbing Pipe Repair
pro avatar
Dilani D.
2 weeks ago
·

Hired on Thumbtack

Hired on Thumbtack

Thank you for coming out and fixing plumbing issue. Also the price was lower then another company.

Details: No, repair is not urgent • Only one drain has issues • Clogging • Slow draining • Gurgling sounds • House

Plumbing Drain Repair
pro avatar
Nancy G.
May 18, 2022
·

Hired on Thumbtack

Hired on Thumbtack

Very responsive on the weekend with a repair scheduled for first business day. Easy!

Details: Less than a few hours • Kitchen • Garbage disposal • Townhouse

Emergency Plumbing
Credentials
Background Check

Christian Decristofaro

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    We have competitive industry standardized pricing that operates on an upfront flat-rate basis for labor with built in guarantees on workmanship. We offer a Homeowner friendly Prometheus Edge Membership that has a variety of benefits including discounted labor rates from 10-25% depending on the type of service requested.

  • What is your typical process for working with a new customer?

    Customer request a service(s), our office contacts customer to schedule a FREE virtual quote or an in-person evaluation service, customer approves the quote, office confirms service appointment time, our technician arrives at the customer's home during scheduled time of service, provides a final onsite evaluation, customer confirms and approves the service, technician performs the agreed service, technician tests all work performed, technician gives the guarantee on workmanship, finally, technician collects payment for the service(s) rendered.

  • What education and/or training do you have that relates to your work?

    The owner has: over 20 years in the field of plumbing, Vocational Schooling for both Journeyman and Master Plumbing Programs, Graduated Plumbing TIER V and Master programs, Fully Licensed Massachusetts Master Plumber, National Drain and Sewer Training Certificate, Sewer Excavations, Specialized Jetter cleaning Training, Specialized Underground Non-Evasive Repair technologies, and state required continuing education of current Massachusetts Plumbing and Gas Code.

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