|Sunday||9:00 a.m. to 12:00 midnight|
|Monday||9:00 a.m. to 12:00 midnight|
|Tuesday||9:00 a.m. to 12:00 midnight|
|Wednesday||9:00 a.m. to 12:00 midnight|
|Thursday||9:00 a.m. to 12:00 midnight|
|Friday||9:00 a.m. to 12:00 midnight|
|Saturday||9:00 a.m. to 12:00 midnight|
Beware! I stumbled upon Thumbtack as I was looking to hire a massage therapist for a party I was having. It seemed like a great resource, which I was excited about using. At this point, after my experience with how Doug has handled himself and communicated with me, I can't say I will use or recommend either of them again. Running and managing a business myself, I understand that the actions of one does not always represent the whole, however when there are repeated events - it's concerning. I'm not one to write reviews, especially negative ones or post/complain in this social media craze about someone as so many jump to quickly, however the manner in which this so called professional has handled himself is over the top inappropriate. I hired Doug for a party I was having. He was extremely responsive, informative and willing to fulfill my request. Once I confirmed using his services, I was sent a review via Thumbtack to complete. I don't always fill out reviews, but trying to be kind based on our interactions thus far - which were in advance of following through on the service, completed it. It ended up being a 3/5 star, so far. Doug wasn't happy with that and made mention of it, which I understood - yet I feel it was a bit forward although I respected it. I mentioned I'd try to update it once the service was completed. Unfortunately Doug fell ill right before the event - that happens and I understood. He was professional enough to not follow through on the services with being so sick and found a replacement. His professionalism was appreciated and the right thing to do. I don't think it was over the top to find a replacement. My top priority since the service was completed has not been to go back and change my review of Doug, who didn't even perform the service, yet I have been repeatedly called and texted about doing so. Not that it's difficult, however if I had received another email about updating my review or was given specific directions of how to go on and update my review - I may have done so more readily. The barrage of communication from Doug has been completely unprofessional, unwarranted and unnecessary! He has continued to tell me how I should rate him, that he gave me 5 star service (Isn't that for me to judge), that I gave him a substandard rating, that he hopes my family will be spared of the illness he had, that my rating is impacting his ability to earn an income - etc, etc. The last of which was a text the size of a full page letter. Ok, so now I'm updating my rating! If handling yourself in this passive, aggressive manner is your idea of 5 star service you should not be in this profession or for that matter any profession dealing with the public! I'm not sure what business school or customer service education you have received, but this is completely inappropriate and a failing grade! I don't wish any harm on anyone, but I would not recommend using his services and if Thumbtack has any care for how their customers are treated - action should be taken. I will try to attach the last communication, which was the letter for you to be the judge!Feb 22, 2018VerifiedDouglas T.'s reply
Wow. Well, so much for politely asking someone to do what they’d promised to do, I guess! What happened, here was that the day I was hired, Erin left a review that had nothing to do with the quality of my service, so I’d asked her if, after her hair massage event had passed, she could please update her review, accordingly, and she assured me that she’d “be glad to”. As it happened, two days before her party, I came down with a nasty bout of bronchitis, so I called and bowed out, but only after I had called around and hired someone to replace me (and for exactly the same discounted rate I had quoted). The person in question not only provided chair massages for her party’s guests, but also offered both table massages and CranioSacral Therapy — truly an “above and beyond the call” level of service — for all who chose to receive them, and was very well received. As such, I wrote again and asked if her updated review could please reflect that even though I hadn’t been able to appear, I had still done absolutely everything possible to see to it that she and her guests receive exceptional care. When two voicemails and two brief texts went unanswered, I sent a longer, more detailed letter, that clearly explained why it mattered to me to have reviews that were less generic, and finally, she responded... not the way I had either hoped or expected, but she did respond, as you can see, above. All I can say is that I give 100%, 100% of the time, and sometimes, that turns out to be either not enough or too much. I am truly sorry that that’s the case.
Doug was fabulous! Came to our location and gave our team each a massage it was relaxing and fabulous! Told him of an injury and after he was done I felt better then New! Thank you so much and you will be hearing from us again!!!Jan 9, 2018VerifiedDouglas T.'s reply
Thank you, Stacy! I had a blast working with you and your teammates, this afternoon, and the best news of all is hearing that you’re feeling better!! Have an amazing week & weekend, and I’ll look forward to hearing from you all, soon.
About this pro
Years in business7
Times hired on Thumbtack75
Number of employees1
Photos and Videos
Q & A
- What should the customer know about your pricing (e.g., discounts, fees)?I base my fee structure on an incredibly simple principle: the more time or effort the work requires of me, the more I expect to be compensated for it. As such, my fees for traditional Swedish-style relaxation massage are less than those for Deep Tissue or injury-specific Medical massage techniques, and these, in turn, are a bit less than those for potentially life-changing modalities like the Access Bars and Energy Facelift) and/or Personal Coaching. For Outcall work (within the comforts of your own home or office), I just add 50% (with a $100 minimum). My fees, then are as follows: TRADITIONAL MASSAGE THERAPIES: 30 minutes = $50 60 minutes = $75 90 minutes = $110, and >90 minutes = $100/hour ---------------------------------- DEEP TISSUE & FOCUSED POINT (TRIGGER POINT) WORK: $32.50 per unit of 15 minutes. ------------------------------------ ACCESS: THE BARS, OTHER ENERGY PROCESSES and LIFE COACHING: 30 minutes = $75 60 minutes = $125 90 minutes = $185 >90 minutes = $150/hour ____________________ OUTCALL APPOINTMENTS WITHIN 25 MILES OF STOUGHTON, MA: Add $25.00 to above rates. (NOTE: a $100 minimum applies to all outcall appointments, to compensate for travel time and expenses). This formula applies to any of the above services, when performed within the comfort and convenience of your own ground level or elevator-serviced home or office location. In order to address your needs as comfortably and effectively as I can, I will provide the massage table or chair and stool, plus the necessary linens, towels, bolsters, digital stereo system, either lotion, cream or oil necessary to facilitate the required techniques for a successful session and, if the climate dictates, a regulated heat pad. For any service location that does not offer either easy ground floor or elevator access to the treatment room, special arrangements may need to be made. Please call in advance, to discuss these.)
- What is your typical process for working with a new customer?Well, I have them begin by filling out one of four different intake forms (I've created slightly different forms for chair massage, basic relaxation massage, physician-prescribed medical massage, and life coaching). Then, I take the time to ask them about what's been going on in their bodies, and/or their lives, to be fully present and focused in on their answers, and to let their comments, their bodies and my experience inform me as to how best to approach their long or short-term treatment.
- What education and/or training do you have that relates to your work?Yes, constantly! In addition to being a voracious reader of books and trade journals, I attend both physical and virtual classes and am constantly renting or buying DVDs on new techniques, and sharing and comparing them with other therapists I meet.