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About
Hello! We're 128 Plumbing, Heating, Cooling & Electric. We've been in business for over 30 years. Our goal is to give every person an outstanding experience from the very first call and be there throughout the entire year whether it's a new heating system, ductless installation, or looking at a leaky pipe in the basement. Feel free to reach out to ask any questions about our services!
Overview
Hired 6 times
Background checked
150 employees
34 years in business
Business hours
SunClosedMon7:00 am - 2:00 pm
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Your trust means everything to us. Learn about our review guidelines.
Casey C.
Dec 17, 2019
•
From Google
I scheduled an appointment for 2 days out and they called the following morning and was able to get a person out sooner. The person was confident that he was able to fix the clogged pipe the first way he explained and provided me with an estimated cost and explained the second way and also provided me with an estimated cost. He cleaned everything up and locked my house up and contacted me once he was done with the job in about an hour and a half. He also provided me with a list of other things that need to be done in my house and with estimated cost and explained the time frame when they should be fixed by.
128 Plumbing, Heating, Cooling & Electric's reply
Casey, thank you for taking the time to share your experience. We are so glad to hear.
Messina C.
Jun 26, 2025
•
Hired on Thumbtack
If you are not the property owner don’t bother wasting your time to contact them. I am the decision maker for the property I manage and the owner has me set up all appointments I was told that since I’m not the owner they can’t deal with me.
Details: Replacement • Condo/Apartment
Thermostat Installation or Repair
Betsy B.
Dec 24, 2019
•
From Google
Matt and Stephen arrived a few hours after I called. They gave me options to fix the situation and I felt like they were straightforward with the data. They were very knowledgeable and efficient and patient with all my questions. There may be less expensive ways to get things done but given the response, efficiency and quality that Matt and Stephen delivered, I am very happy and appreciative of their help and consideration and coming to my house and fixing the problem expertly. Thank you!
128 Plumbing, Heating, Cooling & Electric's reply
Betsy, thanks so much for writing about your experience with us. Happy holidays!
David L.
Dec 19, 2019
•
From Google
Our Mitsubishi Mr. oSlim stopped working yesterday and I called to see if I could get it looked at and serviced. Norm arrived the next morning (today).I received a call from the main office notifying me of his arrival a few minutes in advance. Norm put booties over his boots to protect our floor and thoroughly inspected the inside and outside components.He was polite, knowledgeable and clearly explained the situation, options and costs. He was cheerful and positive in spite of his having to work outside with the temperature being about 12F. Norm clearly likes his job, knows his business and is an excellent representative for 128. This is my first experience with 128 and I am impressed with your response time, your professionalism and your use of mobile computer applications.You converted an irritating heating problem into an interesting experience.Thank you,Dave Lewis
128 Plumbing, Heating, Cooling & Electric's reply
Dave, it means a lot to our entire team that you would take the time and share your experience from start to finish with us. Thank you. Happy holidays for the 128 PHCE Team
Andrew C.
Dec 23, 2019
•
From Google
The technician (Darren) is meticulous and logical in the diagnostic phase. He tried to clean/fix components instead of blindly replacing parts. He is also patient in explaining things to us. Work completed in speedy fashion. Very efficient and professional process. Highly recommend---128 plumbing!
128 Plumbing, Heating, Cooling & Electric's reply
Andrew, thank you so much for taking the time to write about your experience with Darren!
Credentials
Background Check
David Williams
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
For any new furnace, boiler, tankless on-demand heating or hot water system, or ductless mini-split, or air conditioning we offer a consultation at no cost. We'll spend time at your kitchen table with you answering any questions you might have.
We offer upfront pricing on repairs while on-site for service calls.
For preventative maintenance on HVAC systems, we can offer one-time maintenances as well as three to five year long service plans right on the phone.
What types of customers have you worked with?
Residential home owners in the North shore, Greater Boston, or Merrimack Valley areas. We go all the way up Rte 128... which is how we got our name!
What advice would you give a customer looking to hire a provider in your area of work?
Find someone licensed, insured, experienced on different equipment and that has been in business for a longtime in case you ever have questions about your project in the future.
