Capitol Square Management
Capitol Square Management

Capitol Square Management

contact for price

Responds in about 57 min

Introduction: We are a full-service property management company with 15 years of experience managing properties in the greater Boston area. Our clients are our top priority and we are fully dedicated to making each experience positive and exceeding client expectations.
Overview

Hired 1 time

Serves Watertown, MA

Background checked

5 employees

6 years in business

Payment methods

This pro accepts payments via Check, Credit card, Venmo, and Zelle.

Social media

Facebook, Instagram

Featured Projects

6 photos

Specialties
Management needs

Reviews

Customers rated this pro highly for professionalism, responsiveness, and punctuality.

Exceptional 5.0

10 reviews

5
100%
4
0%
3
0%
2
0%
1
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Read reviews that mention:


pro avatar
Thumbtack Customer
Jan 3, 2022
·

From Google

From Google

Always very helpful and on top of things. They proactively manage my property which gives me peace of mind. I know I can count on them. I strongly recommend CSM! Zenalia Cabral, Property owner!
Capitol Square Management's reply
Thank you so much Zenalia! It's been a pleasure helping you take care of your building!
pro avatar
Thumbtack Customer
Dec 19, 2021
·

From Google

From Google

As a first-time renter in the city I have had a terrific experience with CSM. Especially hearing horror stories from others of difficult/poor property management, I'm very grateful for the excellent service I've received from CSM. They are responsive and on top of maintenance requests and their maintenance folks are always extremely nice, friendly, and easy to work with. In some cases they have personally come in to replace/repair things; they even offered to pay for a plunger once when I hadn't purchased a plunger yet and they couldn't send a plumber for a minor toilet clog.The resident portal is also easy to navigate and they always follow up. I have autopay set up through the portal - there is a $1 convenience fee each payment, but more than worth it - and haven't had any issues. When I accidentally double-paid rent they promptly flagged it to me and sent me a reimbursement check. Not to mention the insanely generous COVID discount they provided, and although they had to raise the rent when I renewed the lease, it is still a significant savings compared to market value.While unfortunately I don't think I can afford another rent increase, I completely understand they need to get the unit closer to market value (which is very fair for the location/amenities) and sincerely appreciate everything from them so far. I will be sad to move in August, and worry I will be hard-pressed to find equally great management - I may have to see if they have any more affordable units so I can stay with them :)Long story short, if you're on the fence at all about renting with them, go with CSM. You will get great service with people who genuinely care about keeping their tenants happy.(I promise I have not been compensated or anything to write a glowing review, I mean every word!)
Capitol Square Management's reply
Thank you so much for the awesome review! We will work with you next year so that you are able to stay! Happy Holidays from the CSM Team!
pro avatar
Thumbtack Customer
Dec 14, 2021
·

From Google

From Google

I have worked with Capitol Square Management for over 7 years and am very happy with them. They have managed my Waltham two-family home for that period and have made sure not only I am happy but all my tenants are happy too. They are very keen on looking after the tenants interests as well as my own and that can be a tricky balance. They allow me to have as much or as little involvement in the process which is also great. They also use a simple but thorough software to manage and organize everything about the property. I would highly recommend them to anyone looking ot have their property managed!
Capitol Square Management's reply
Thank you very much Christian! We value your trust in us and appreciate you!
pro avatar
Thumbtack Customer
Aug 24, 2021
·

From Google

From Google

This is the first time I've used a property manager, and I consider myself extremely lucky to have found Capitol Square Management. I rent out a condo unit and I had to turn to them in the middle of an emergency. A dishwasher leak had caused a ceiling collapse and destroyed half of the kitchen cabinets. Jimmy was tossed into the middle of a metaphorical fire and he immediately took control of the situation, working with the contractors to repair all of the damage and rebuild the kitchen. He also worked with my tenants to figure out an agreement that was fair to all parties.Jimmy was very communicative throughout the situation, and my tenants have been really happy with him as well. He has also been more than fair with his rates, especially considering the amount of work that was required right off the bat. I can trust that my tenant's needs are being taken care of even in the middle of a crisis, which has been a huge load off of my back. Highly recommended if you need a good property manager.
pro avatar
Thumbtack Customer
Aug 17, 2021
·

From Google

From Google

James Kousoulos is the real deal. All the 5 star reviews are on point!(We also checked out a few references privately, and they all had great things to say about him).We hired him to manage our single family home in Arlington, and it wouldnt have gone better so far. Being accidental landlords (we were moving, and didnt want to sell) we had a LOT of questions - Jimmy and his associate Kateryna were extremely patient, professional and transparent in their communications. He makes the time to talk to you in detail, no hurry, no pressure - just measured details and answers.Most of my communications with him now are via email - short, to the point and efficient - really the best you can ask when you have other things in life to attend to.From talking to him and our interactions so far, I get the sense that he's an all around great guy to talk to if you have any Real Estate needs - buying/selling/renting/property manager. If you are looking and comparing - call him, and call him last - you'll see the difference.
Credentials
Background Check

James Kousoulos

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    Property management rates are 6-8% of the monthly gross rent. We offer discounts to landlords with multiple properties.

  • What is your typical process for working with a new customer?

    1) Phone call intro to discuss client needs 2) Evaluate Property 3) Provide quote based on clients needs and requests.

  • What education and/or training do you have that relates to your work?

    I have 15 years of experience in the real estate business. We are active members of NARPM a national organization for the education and training of property managers.

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