FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our rates are listed on our website next to the relevant service, so there are no surprises. Rates for group classes and private lessons are different, as are rates for the head trainer (Sharon) versus the assistant trainer. In some cases, there may be a mileage charge. We will always provide this information in the email we send out. If you give us your street address, we'll be able to let you know if there is mileage, and if so, how much. If you have questions about rates, please ask! We are happy to send you a rate sheet.
- What is your typical process for working with a new customer?
Often we speak on the phone so I can get a sense of the situation, the dog, the training needs, etc. Then I usually recommend whether a group class, day school, owner lessons, or consultation will be the most likely to achieve their goals.
- What education and/or training do you have that relates to your work?
In 2015, I graduated with distinction (98 percent on my three final exams) from the intensive Dog Trainer Professional course of the prestigious Karen Pryor Academy for Animal Training and Behavior. In 2016, I passed the Certification Council for Professional Dog Trainers exam with above 90% as well and earned the certification of Certified Professional Dog Trainer -- Knowledge Assessed. I apprenticed with two local dog trainers for over a year each. One is a certified behavior consultant with both cats and dogs, and the other is a group class trainer for the local humane society. I also have a BA. I graduated cum laude from Tufts University in 1992.