All Points Movers LLC
Lindsay was great! He was knowledgeable and diligent and checked in with me throughout the moving process and after to make sure I was satisfied with the move.Jan 1, 2018
I hired All Points Movers LLC for a seemingly moderate logistics though easy move for May 31, 2017. The move started in one location for all but a pick up and another location with the bulk of the furniture. The first move consisted of about a dozen medium prepackaged totes and a queen size bed from the house my girlfriend was staying in Rocky Hill; the second part of the move was from a one bedroom/one office (den) in a high located in downtown Hartford. All in all the entire move at both locations was a two bedroom apartment. The person who came to do an estimate of the place was courteous and professional. I received an estimate from him at the moment and slightly different and higher estimate afterwards. After discussions with the owner about the lack of insurance the company had and could evidence. I felt comforted by the previous reviews and the quality of work assured by Lindsay St. Jean of his employees. We agreed that the move was to start at 7:45 a.m. On May 31 at the first location. I received a call at just after 8 a.m. that there was an internal mix-up on which truck my moving team was to have. I was told the team would be about an hour late. Due to the apartment building the majority of the move was taking place at and several other people moving in/out with one loading elevator I had to reserve the loading dock for a specific time. I estimated 90 minutes to account for any potential missteps, my scheduled time for the loading dock was from 9 a.m. To 10:30. I received another call at 8:45 a.m. From Lindsay St. Jean saying "his guys were on their way" which now meant the moving team is two hours behind to the first location. After packing up the first location which took about 45 minutes I got a call from the lead of the moving team advising they were at the final location -- I advised that was the last stop and they needed to move the primary location which was about 3 miles away. The moving team finally showed up a little after 10:00 a.m. And because of the tardy timing the loading dock was overtaken by another moving crew. The three (3) person team that showed up was courteous and tried to move as quickly as possible to make up for the time. The swiftness of the moving, I believe created carelessness in the handling of my furniture. I saw the moving team wrap/protect my leather couch; they failed to wrap my high-end leather chairs. I have a rather large and ordinate bed which the movers took apart and re-assembled. The movers finally packed up most of my place -- there were several items they failed to load onto the truck, some of this may have been due to clarity in my communication as to what was staying; no big deal I have a medium size SUV so I was able to pack a bunch of it in a couple of trips. While I was unhappy overall about the delays and lack of transparency about the delays which I conveyed to Lindsay St. Jean overall I was still moderately satisfied. Lindsay St. Jean asked several times what he could do to make things right. I advised him I would let him know after the move was completed. After a long day and doing an inventory on items I noticed a significant scratch on one of my high-end leather chairs; I communicated this to Lindsay and he assured me he had "the best leather guy" in Connecticut who could fix the scratch. I placed the scratched chair in the back of mind and continued to unpack. After a long day of unpacking and getting to a suitable stopping point. I shower and go to lay in the bed with my girlfriend to sleep and the bed slats give/snap. The bed is about two years old and was originally delivered and set up by the furniture store that I purchased the bed from so there was no question about the bed being put together correctly to begin with. This was the proverbial straw that broke the camel's back. I emailed and called Lindsay St. Jean about the bed and he offered two hours back/refund of the work which I agreed to. I had to wait a few days to get a new bed slat that I had to pay for. I didn't feel comfortable about the integrity of the bed after it had fallen apart after the move. I looked at the bed, component parts, etc. to see how it was put together. There were obvious signs that that the bed was put together incorrectly and hastily. I found further damage to the bed headboard -- several deep scratches, once I pulled the bed apart. I spent a couple of hours putting the bed together correctly. I emailed Lindsay St. Jean again circa mid-June, now a couple of weeks after my move about the additional damage to the bed with pictures of the damage and the shotty job of assembling the bed. I also called him requesting the additional damages to the bed be considered in addition to the two hours of refunded money that was agreed upon. Lindsay St. Jean advised he would have his guys come by and look at the bed since he was unable to see the pictures; Lindsay further stated his guys would deliver the two hour refund check when they came by. I have followed up with Lindsay St. Jean a few times to resolve the matter with no further contact or satisfactory or successful closure for me. Needless to say, I would not recommend All Points Movers, LLC for any move. This has been one of the worst moving experiences, if not the worst, I ever had and for such a short and fairly simple move -- for context, I moved across country to Connecticut about 4 years ago and have move 3 times since then.Jul 10, 2017Verified
About this pro
Years in business4
Times hired on Thumbtack85
Number of employees15
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Q & A
- What is your typical process for working with a new customer?After the initial phone call I like to set up an appointment for a walk through of the home, office or apartment. In this way I can determine the actual scope of the job, identify any potential bottlenecks that might impact the job, and determine the specific packing requirements, ahead of time. In this way, a useful accurate estimate can be generated in writing and we as movers will be completely prepared as possible on move day to the full satisfaction of our clients. Communication is always key, the client must know that you care as much about their furniture as they do. Return all client inquiries, promptly so as to minimize any associated moving stress.
- How did you get started doing this type of work?I was born into it. My grandfather started his business in 1929.
- What types of customers have you worked with?We've catered to a broad range of client needs: Residential, commercial, military, municipal, and non-profits