Kevin was the best, in every way. I talked to many others, including a big pest control company, but he was 10 times better all around. He always got back to me fast with a text or call. He gave me advice on using home techniques - like a "heater box" which we got from Walmart, not expensive, to heat items including pretty big items in it to kill bugs and eggs. He did an amazingly thorough job of inspecting the day he came for an assessment - looking carefully at every single bed. On the day, he was on time and steam-cleaned the key areas and put down two kinds of eco friendly spray treatment, and we have a 90 day guarantee and he can come reinspect during that time, to update us on the process. He is even going to have a bed-bug smelling dog - amazing! It was a huge relief to get this problem solved. Highly recommended. You will realize once you meet him that he's trustworthy and the best.