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They removed a virus from our Mac. Yes, our Mac had contracted a virus I had not known that was possible. They cleaned it up too, it runs great now.Feb 18, 2016
I highly recommend Cheaper than a Geek. My laptop was riddled with viruses and malware but they were able to clear it all out remotely. The agent I worked with was Chris and he was very knowledgeable and clearly communicated with me every step of the way. When I had additional concerns afterward he quickly followed up and stayed on it until I was completely satisfied. He was able to give me good advice and never made me feel foolish or dumb which I really appreciated since I don't know much about computers! He was helpful every step of the way. Highly recommendAug 4, 2016Verified
Virus Removal Services
The prospect of leaving my only computer at a UPS store I thought odd. The text back said that work would begin in 3-4 days, following a diagnosis of the computer. It's not an operation where you get to meet and greet the brains behind the operation. Once I made contact with the professions there things went exceptionally well. They ran me through the problems I encountered with what seemed like an impossible situation; I was locked out of my computer entirely by a hacker dropping malware on it at will. They got the unit up and running a couple of days thereafter. They've now arranged for a (nearly) full proof way to protect my computer for the life of the unit. The tech who took care of me was kind enough to offer some great advice on how I might proceed with recovering expenses accumulated as a result of the fraud I experienced.Jul 29, 2017VerifiedCheaper Than A Geek!'s reply
Thank you for taking the time to leave a review! Please- let us know what we need to do to make this a five star. Thanks!
still being worked on, so can't say what my experience is.May 4, 2019Verified
They they were very clear about what they were fixing, making sure they understood what I wanted, and how much it cost. Unlike Best Buy, which I had previously taken my computer to, they took the time to figure out the problem, and gave me options. Job well done!Nov 27, 2017Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Any diagnostics charges are credited towards the service required, it's a win-win!
- What is your typical process for working with a new customer?We begin every assignment with an in depth conversation with the client. It's critical we address all of their needs correctly, the first time.
- What education and/or training do you have that relates to your work?We have extensive training with Apple systems as well as Microsoft systems and Linux.