Cheaper Than A Geek!

Crofton, MD

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About this pro

How does your business stand out?

We like to help! We take pride in our work, and it shows. We don't take shortcuts, we do it right the first time.

Location

Crofton, MD 21114

Years in business

17

Number of employees

3

Times hired on Thumbtack

14

Reviews

16 Reviews
  • Brendan D. Jul 29, 2017
    Virus Removal Services
    Verified Review
    The prospect of leaving my only computer at a UPS store I thought odd. The text back said that work would begin in 3-4 days, following a diagnosis of the computer. It's not an operation where you get to meet and greet the brains behind the operation. Once I made contact with the professions there things went exceptionally well. They ran me through the problems I encountered with what seemed like an impossible situation; I was locked out of my computer entirely by a hacker dropping malware on it at will. They got the unit up and running a couple of days thereafter. They've now arranged for a (nearly) full proof way to protect my computer for the life of the unit. The tech who took care of me was kind enough to offer some great advice on how I might proceed with recovering expenses accumulated as a result of the fraud I experienced.
    Help T. Jul 30, 2017

    Thank you for taking the time to leave a review! Please- let us know what we need to do to make this a five star. Thanks!

  • Chris K. Aug 3, 2016
    Computer Repair
    Verified Review
    I highly recommend Cheaper than a Geek. My laptop was riddled with viruses and malware but they were able to clear it all out remotely. The agent I worked with was Chris and he was very knowledgeable and clearly communicated with me every step of the way. When I had additional concerns afterward he quickly followed up and stayed on it until I was completely satisfied. He was able to give me good advice and never made me feel foolish or dumb which I really appreciated since I don't know much about computers! He was helpful every step of the way. Highly recommend
  • Natasha P. Feb 18, 2016
    They removed a virus from our Mac. Yes, our Mac had contracted a virus I had not known that was possible. They cleaned it up too, it runs great now.
  • Jeremy W. Jul 25, 2015
    My Mac would not start up. I called these guys and they ran a series of tests, as it turned out my hard drive died. They recovered my data, installed a new hard drive, and I was back in action. They did a great job and were very nice to deal with.
  • Adrian H. May 27, 2015
    Data Recovery Service
    Verified Review
    Very knowledgeable. Presented option that was cost-effective, while less profitable for them.
  • Mike H. May 21, 2015
  • Jim L. May 20, 2015
    Data Recovery Service
    Verified Review
    My laptop hard drive failed, and they were able to recover virtually all of the personal content and organize the files on a new external hard drive. I highly recommend their service.
  • Scott T. Apr 9, 2015
    Fast and professional!
  • Jill A. Dec 23, 2014
    Computer Repair
    Verified Review
  • Samuel B. Dec 4, 2014
    Our computer was super slow- now it's faster than it was new! The person that came to our home was very polite too.
  • Bill C. Nov 13, 2014
    They got our deleted files back, and were very professional.
  • Gene G. Sep 11, 2014
    Quick and done right the first time. We had a follow up question, which they also addressed right away. Awesomeness!
  • Susan K. Aug 22, 2014
    They recovered all our data from a dead hard drive. It did take a while but they were good with keeping us informed. The price was very reasonable, and they seem to be a cut above everyone else we looked at. I hope we don't have another data issue, but if we do we know who to call!
  • Claudia L. Jul 31, 2014
    Fast and friendly!
  • Cindy D. Jul 10, 2014
    They got our Mac working again (it wouldn't start up), and the price was reasonable. Very polite, would certainly use again.
  • Michael F. Jun 1, 2014
    Data Recovery Service
    Verified Review
    Quick!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Any diagnostics charges are credited towards the service required, it's a win-win!
What is your typical process for working with a new customer?
We begin every assignment with an in depth conversation with the client. It's critical we address all of their needs correctly, the first time.
What education and/or training do you have that relates to your work?
We have extensive training with Apple systems as well as Microsoft systems and Linux.
How did you get started doing this type of work?
Ask us about this one, it's a fascinating story!
What types of customers have you worked with?
We specialize in helping small business clients as well as residential customers.
What advice would you give a customer looking to hire a provider in your area of work?
Check them out. See what other customers say, in a variety of places not just that companies web site. Also- see what the Better Business Bureau has to say too!