FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are not the cheapest company and we are not the most expensive. We are a value oriented service provider that employees full time team members authorized to work in the U.S. We are fully bonded and insured and we have quality supplies and materials to perform window cleaning, pressure washing, gutter clean outs, window film installation, and holiday lighting. We do offer military/veteran, new customer, recurring, and multi-service discounts.
- What is your typical process for working with a new customer?
We'll have our team members obtain a new customer's information and ask about the services they would like to have completed. We perform window cleaning, pressure washing, gutter cleaning, window film, and holiday lighting services. Based upon the information provided we'll determine whether or not a visit is needed to provide an estimate for the work. (Most of the time a site visit is not needed, unless the customer prefers a visit.) Once we have a idea of our customer's needs we'll provide a price and see if the customer would like to have the service performed.
- What education and/or training do you have that relates to your work?
Window Genie professionals are trained and insured. We use state of the art equipment and products to deliver superior results and treat your home with respect. All technicians go through a month long training process where they learn how to properly clean windows, pressure wash, gutter clean, apply window film, and install/take down holiday lighting. We are also members of the International Window Cleaning Association, Pressure Washers of North America, and the International Window Film Association. We are members to learn about new products/initiatives and to have a source of continuing education.