|Monday||9:00 a.m. to 5:00 p.m.|
|Tuesday||9:00 a.m. to 5:00 p.m.|
|Wednesday||9:00 a.m. to 5:00 p.m.|
|Thursday||9:00 a.m. to 5:00 p.m.|
|Friday||9:00 a.m. to 5:00 p.m.|
MJ Home Services
About this pro
They were the first to respond to my posting and very easy to get in touch with at first. They came out immediately and provided a quote. They started the work soon after. My posting explained that I had a wet carpet in the basement so I would need someone to clean things up and fix whatever caused the issue. I prepayed $400 for the service that was quoted at $700. I assumed the $700 was to complete the entire job I posted. I found out later that they only quoted me for half the job. I essentially paid $400 for them to remove the wet padding, tell me I needed an HVAC person to fix a pump that wasnt working (which my HVAC guy told me was fine - the issue was a clogged pipe), dry the carpet and treat it. They did not replace the padding nor did they secure my carpet back in place. They suddenly stopped answering their phones and when I finally got Melissa on the line she told me they were super busy. I was very disappointed. When I post a job here I expect only those that have capacity to take on new jobs to respond. MJ Home Services apparently does not know how to manage their time/work. I will take this "L" because I have no other choice. First horrible experience I have had on thumbtack and I've probably hired at least 6-8 contractors on this site.Aug 10, 2018VerifiedMelissa M.'s reply
Thanks for your review. We did not complete half the job. We were only doing the cleanup portion in that moment. We completed mitigation work during all the heavy rains and emergency’s. I explained to touch base with me once you get your Hvac fix (which we never said was a pump) it was the drain line. Then the rain kept coming. Any other company you call are completely booked for 1-2 months. We were in a state of emergency with like 12 inches of rain in a week! I never heard back from you? No voicemail, no text or email. I didn’t realize you got your Hvac fixed yet? We are a great company. Everyone has been super duper busy lately. Thanks!
Just amazed at how fast and how professional these guys have been so far. We got our inspection on our basement water issue, and by the next evening had a full quote ready and booked the service. Haven't had the work done yet so this will update as we progress... so far AWESOME!!!May 4, 2018Verified
We had an emergency at the house and MJ responded that same evening to assess and help out.Jan 5, 2018Verified
Received quote on July 6. Work was accomplished Aug 21. Contractors were professional and did the work quoted. My issue is after payment on Aug 22, i still have not received receipt or warranty as promised. I've emailed the company several times prior to writng this review and I was told reach time I should receive it soon. Unfortunately it is now September 27 and I still have not received it. I was hoping to use them for other things, but now I'm leery of thumbtack altogether.Sep 27, 2017Melissa M.'s reply
Good afternoon, thank you for the review. I am happy to know through our emails that everything is completely dry and there is no leaking. I do apologize August is our busiest month and I apologize if a few emails got overlooked. But you do have a six page contract and one of those pages only refers to the warranty so regardless if you got the completion paperwork you have the contract and that works as your warranty as well. But I do believe that we already sent it over to you because we sent you an estimate to put the drywall back as well. Thank you so much for using our company. God bless :-)
This company did exceptional work at a reasonable price. There were no add on or hidden charges. Melissa and her crew did exactly what was promised. Needless to say, I was very please from start to finish.Apr 21, 2017Verified
Photos and Videos
- What types of customers have you worked with?We mainly do a lot of basement waterproofing and mold removal. But we also have a Eye for roof leaks! 99% of roofing companies when they come out will say that you need a new roof because they don't want to mess with a leak and have to deal with repairing someone else's work . Well if we can repair it we will and will also give you a 5 year guarantee . We are a smaller company but we also give more one on one services to our customers. Once someone uses our company they continue to call us back time and time again.
- What advice would you give a customer looking to hire a provider in your area of work?I know that you might be skeptical about hiring someone to come into your house but our company strongly believes what goes around comes around and we are there to make you happy, we will work with your budget !! We are a Family Owned company that you can trust !!
- What questions should customers think through before talking to professionals about their project?I wish that every person knew how big our hearts are. We have all hit tough times and we understand the economy right now. So we are there to work with you and give you are best job done !!!!! We are a family owned business and we treat people the way we want to be treated !!