Werter's quick response, as well as the level of courtesy and professionalism he displayed when he repaired my PC was impressive. He is extremely knowledgeable and clearly very skilled, but took the time to explain what he was doing, in a way that I could understand, every step of the way. He was very thorough in diagnosing, explaining, and fixing the problem, but completed the job quickly and efficiently. Based on my experience, I would definitely recommend Werter's services to a friend, and will not hesitate to contact him for computer repairs in the future. Werter sets a high standard of service. I wish all service providers would provide the same high-quality service to clients.