Q. Describe the most common types of jobs you do for your clients.
A. The most common types of pressure washing related services we perform are:
Vinyl and aluminum siding cleaning,
Concrete driveway cleaning,
Concrete sidewalk cleaning,
Commercial exterior surface cleaning,
We tend to stick with our strengths, and clean surfaces we've mastered.
Q. What advice do you have for a customer looking to hire a provider like you?
A. Always remember, you get what you pay for. If something sounds too good to be true, it most likely is! Additionally, always do your due diligence. Investigate and check out any contractor you plan to hire. We stand by all of the claims we make, and then some!
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. Not all pressure washing contractors are the same. The polar opposite of Ultrabrite would be the "splash and dash" types, who swing by your home, blast the surface and then "dash"...your money in hand. Generally, we get calls from people who unfortunately get service from those types all the time. We are called in to repair their mess, or complete the service. Why not just call us in the first place? We use the weakest possible blend of cleaning agents to prevent the untimely demise of your foliage, and additionally use extremely low water pressure to get the job done (often referred to as "soft wash"). If you want it done right (the first time around), call Ultrabrite!
Q. What questions should a consumer ask to hire the right service professional?
A. Some of the critical questions to ask a prospective contractor would be: are you insured, how much experience do you have in this trade, and do you offer any guarantees of my satisfaction? If the contractor says no to ANY of those questions, you may want to disconnect and give us a call. 8)
On a more serious note, and especially in the pressure washing trade, experience is everything. Believe it or not, there are painters out there who claim to be qualified to provide pressure washing services. Pressure washing services are a precision line of work, that requires an almost surgical application of cleaning agents and and a thorough understanding that its not the water pressure that does the cleaning...its a proper mix of cleaning agents (almost making us chemists) and dwell time. This is a specific trade with a very specific skill set. Be sure to factor that into your decision making process when searching for a qualified pressure washing contractor.
Q. Why does your work stand out from others who do what you do?
A. Given our track record, attention to detail, level of experience, and high priority customer service mentality, we feel that we are in a class of our own. We also feel that we service a very specific niche customer....the kind that like to receive exactly the service that they are paying for. We know...its a strange concept, but we believe in it, and prove it every day.
Q. What questions do customers most commonly ask you? What's your answer?
A. Typical questions asked by customers:
Q. Are you insured?
A. Of course! (A full million in coverage, though we've never had to make a claim).
Q. What kind of chemicals do you use?
A. We use the weakest possible blend of bleach and water. Nothing more, nothing less. In fact, by the time the bleach/water mix is delivered to the surface to be cleaned, its far weaker than what a customer would buy off of a shelf at their grocery store!
Q. How much experience do you have?
A. Good questions. Shortly after leaving the Army in 1992, I began pressure washing. That is over 20 years ago! You tend to learn a "few" things over the course of two decades, to say the least.
Q. Why have you been pressure washing for so long? (After reading the question above).
A. Well, I've always believed that, if you are going to do something for a living, it may as well be something that you enjoy. I actually have fun pressure washing homes and commercial properties. I think we are all good at something. I was just lucky to find that thing out early on, and stuck with it.
Q. What do you wish customers knew about you or your profession?
A. I guess the only thing I would like for customers to know, are the areas of a house that we clean, that they will never, ever see. We clean those areas because WE know they are there, and can't leave a job with out cleaning a structure to Ultrabrite spec's. Some would call that "being anal". We call it being profanely thorough.
Q. What are the latest developments in your field? Are there any exciting things coming in the next few years or decade that will change your line of business?
A. The X-Jet nozzle would probably be considered cutting edge in the field of pressure washing. It allows for a bit of a paradox. Not only will it "jet" liquid (for either delivering cleaning agent or rinsing) up to 30 feet, but, when you use the fan tip, it also allows you to drastically reduce PSI to surfaces in closer proximity. By using an X-Jet, we are able to lessen the need for ladders, thereby eliminating most of the liability, and additionally makes the service more efficient.
Another relatively recent development is in the area of flat surface cleaners. Instead of "wand cleaning" large flat surface areas, we use a flat surface cleaner (often referred to as a "spinner", because of its duel, spinning surface tips). This device allows for a faster, more even cleaning of large, flat surface areas like driveways and sidewalks.
Q. If you have a complicated pricing system for your service, please give all the details here.
A. Currently, our pricing system is actually easy to understand. We start out by charging a lower than industry standard, 10 cents per square foot (typical pricing is 13-20 cents per square foot). It gets better from there... Then, we take the total amount of square footage, get the estimate dollar value and then... reduce that by an additional 10%!
So, lets say for example your home has 3000 square feet of siding that needs to be cleaned. 3000 x .10 = $300. Then, we reduce that by 10% ($30). What you end up paying is just $270 for 3000 square feet of siding thoroughly and professionally cleaned.
We defy you to find a better combination of price and quality.
Q. What is your greatest strength?
A. Our greatest strength is our customer service. Just having the ability to LISTEN to our customers set us apart from the herd. We feel that, if you don't fully understand what a customer wants, you will not be able to provide exactly the service they are looking for. On the same theme of customer service, we also feel that it is critical that, if we commit to a certain time slot, that we are there a few minutes early, and NEVER late. Punctuality is key to great customer service, in our opinion. And finally, having the ability to thoroughly explain and describe the service, to give the customer a better understanding of the process separates us from other service providers. When a customer completely understands the service they are going to receive, their expectations will be fully met.