FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I will never charge if I’m unable to resolve the issue. Growing up I always encountered companies that would try to resolve my computer problems but would charge a fee without guaranteeing a solution to the problem. If I see that a project/problem that may be out of my scope of experience, I will let the client know and may even point them in the correct direction if I can.
- What is your typical process for working with a new customer?
I like for customers to explain their problem/s in their own words as much as possible. I ask multiple simple follow up questions that may help me narrow down the cause of the problem. Most of the times we discover that it may be more than one problem happening.
- What education and/or training do you have that relates to your work?
I graduated from a vocational program called Year Up, have completed some college towards my Computer Science degree, and currently have 5 years of experience (mostly in hardware/software troubleshooting and batch scripting) working in the I.T. field full time for different companies.