I'm a carpenter, Townsend does my personal house, and hired him to do many other client jobs at multiple properties, bathroom renovations, and house add-ons, rough-in and finals, including replacements of older existing heating systems and water heaters. He keeps my kids in hot water ;~) and my clients happy, from old Cambridge 2 deckers, to new construction in the 'burbs, to commercial pipes and water tanks. I checked the "likes": Quality and Value because those two items are the ones that matter most here at home and on the jobs, and vary between tradesmen. Townsend's work quality and value is excellent. The other items are expected and should be a given for anyone still in the trade. Mess those up and yer OUT, Townsend is IN, decades now.