Mac Help Now
Hired 8 times
Serves Portland, ME
10 years in business
Cash, Check, Credit card, PayPal
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jul - Dec
Wear masks during the job
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Read reviews that mention:
- What should the customer know about your pricing (e.g., discounts, fees)?
Fees for In Home Sessions I charge $45/hr for in home sessions and add a $15 travel charge for round trips over 30 miles. I offer a discounted rate of $30/hr for the first session with the same travel charge as noted above. For people 65 and over, if requested, I charge $40/hr with the same travel charge as noted above. Fees for Online Sessions I charge $45/hr for online screen sharing sessions or by phone sessions.
- What is your typical process for working with a new customer?
We start where there is interest or an issue. Typically there is an issue to address such as "How do I do X? or "My iMac seems slow or doesn't print anymore." As we work together I can assess the depth of understanding and begin to fill in what may be missing. Near the beginning I typically ask how much understanding the person wants. Some people want to understand more than just enough to do something and some aren't interested in the tools and just want to be able to do something in particular. As I learn the person's preferences I adjust what I offer accordingly.
- What education and/or training do you have that relates to your work?
Decades of daily practice with a keen interest in learning! 10 years of office administrative work which honed a lot of skills.