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Hired 6 times
9 years in business
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Jul - Dec
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I highly recommend Bern for help with any Mac questions you may have. I needed help immediately and he was available, professional, knowledgeable, and patient. He is an excellent teacher and I will definitely call him again with a long list of questions. Besides helping me deal with an application issue, he gave me valuable information about my Mac and really saved the day for me. I am older and appreciated the fact that he took explained everything he did.Apr 11, 2019VerifiedMac Help Now's reply
Hi MJ, my pleasure to work with you and I enjoy and learn from the ongoing class time with you and the gang!
Bern, is just the best! He reached out to me promptly! He is kind, professional and totally knows about the MAC computer. I highly recommend. LaurieNov 5, 2018VerifiedMac Help Now's reply
Hi Laurie, thanks for the generous review!
He was great and incredibly patient teaching my mom how to use her computer. She said that when she’s ready for more lessons she will reach out to him again.Nov 2, 2018VerifiedMac Help Now's reply
Hi Giulia, thanks for letting me work with your mom. It’s always a pleasure to work with someone eager to learn!
Positive and helpful.Mar 7, 2019VerifiedMac Help Now's reply
Hi Fredric, thanks for the review!
Beyond what I expected. Bern not only installed my memory into my laptop; he cleaned it. 15 minutes. He told me what he did as he went along and I watched.Feb 2, 2015VerifiedMac Help Now's reply
Hey Chop, glad to get it done!
- What should the customer know about your pricing (e.g., discounts, fees)?Fees for In Home Sessions I charge $45/hr for in home sessions and add a $15 travel charge for round trips over 30 miles. I offer a discounted rate of $30/hr for the first session with the same travel charge as noted above. For people 65 and over, if requested, I charge $40/hr with the same travel charge as noted above. Fees for Online Sessions I charge $45/hr for online screen sharing sessions or by phone sessions.
- What is your typical process for working with a new customer?We start where there is interest or an issue. Typically there is an issue to address such as "How do I do X? or "My iMac seems slow or doesn't print anymore." As we work together I can assess the depth of understanding and begin to fill in what may be missing. Near the beginning I typically ask how much understanding the person wants. Some people want to understand more than just enough to do something and some aren't interested in the tools and just want to be able to do something in particular. As I learn the person's preferences I adjust what I offer accordingly.
- What education and/or training do you have that relates to your work?Decades of daily practice with a keen interest in learning! 10 years of office administrative work which honed a lot of skills.