FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At MetroCity Maintenance, our pricing is transparent and based on the size, condition, and scope of the project. We do not add hidden fees and any additional charges (like disposal, heavy debris removal, or specialty cleaning) are discussed upfront. We offer discounts for recurring cleanings, multi-unit contracts, and long-term property management partnerships.
- What is your typical process for working with a new customer?
We start with a quick consultation to understand your needs and the condition of the property. From there, we provide a clear quote and recommended service plan. Once approved, we schedule the service promptly, complete the work with attention to detail, and perform a final walkthrough or send photo proof to ensure full satisfaction.
- What education and/or training do you have that relates to your work?
Our team is trained in residential and commercial cleaning procedures, safety protocols, and quality control inspections. We also have hands-on experience with post-construction cleaning, waste removal, short-term rental turnovers, and specialty carpet care. Quality control is a key part of our background, ensuring that every job meets a high professional standard.