FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The customer should know what they are paying for. They need to know whats the cost of the job? Are their any discounts are available?
- What is your typical process for working with a new customer?
I greet the customer and introduce myself. I ask and probe the customer for what type of issue they're having with their PC, Mac, Device or Software. I troubleshoot the issue to find the solution and work to find a resolution.
- What education and/or training do you have that relates to your work?
1995 Murray Wright HS Computer Assistant 1998 Davenport University Computer Science 2006 University of Phoenix Software Engineering 25 years of Fixing Customers Computers Commercially and Residentially