Rainbow International of Grand Rapids, MI

I identified and had tested some questionable fire-board material around the HVAC ducts in my basement. I received an interest from Andrew at Rainbow International Restoration - Grand Rapids, MI to remove this asbestos material. He drove 60 miles to my home and immediately supplied a quote. In less than a week, his team addressed the issue of removing the asbestos, in a very professional manner. Great Job!

I researched for months trying to find out who cleaned up mold in the basement to no avail. I became so frustrated always being told, "No" or "I don't know." I was getting sick from my own home and didn't know where to turn. A social worker at DHS gave me Andrew's card because he had done work in her home as well and said he was so nice and she was happy with the work. Andrew came out and was so calm and explained that everthying could be cleaned and saved when I stressed for such a long time that I would have to throw away all of precious items I've had for decades. He explained to me how humidity works and to not let it get above 60%; mold starts to grow above 60%. He recommended buying a humidistat, which was only $15 from Amazon, as well as for me to get a stronger dehumidifier. Humidity is highest in the summer, so that's when to use the dehumidifier and just watch that the humidistat didn't get above 60%, and that's it! I also had my basement registers closed and a hole in the concrete that was never patched from getting my central air installed that also contributed. A house needs proper air flow, so even if you don't use your basement, NEVER close your registers! I learned all of this from Andrew. It seems so easy. I wish I would have had the knowledge years ago to prevent this traumatic event from happening. He also worked with a state program, which paid about half, and he sent in the paperwork to be registered. Everything I asked for, he did. The crew worked so hard, removing the bathroom sink, cabinet, and light fixture to take out the stinky drywall, removing the paneling (and even hauling it away), vacuumed the entire basement, cleaned the embedded mold from the wood rafters (which was the hardest), cleaning each and every one of my precious memories by hand with a mold disinfectant, and even brought in a few more guys the next day to finish the work, then fogged the basement to ensure it killed the mold in every nook and cranny. I want to thank Andrew and ALL of his staff for conducting a traumatic mold cleanup with ease. I worked myself up and was stressed out for nothing. Everyone was extremely courteous, professional, and all of my questions were answered. Andrew was so kind and understanding and Jarus is one exceptional human being. Jarus was my go-to guy when he was here and was so, so helpful. He asked to carry heavy items where I wanted them and even carried a stand I made in high school uptairs. Andrew also set up an appointment with Jon Rodriguez of Air Care of West Michigan, a duct cleaning company he works with, to perform the final step to clean the ducts and also spray them with the mold disinfectant. Every single business should provide this type of exeptional quality, courtiousness, and professionalism. Thank you for giving me your tools of knowledge so I can prevent this from happening again and for giving me back my home. They deserve 100 stars. Worth every penny.

We used Rainbow Restoration to remove asbestos from our attic. Andrew was very professional and easy to work with before and after the job. There were no signs of them even being there, very clean and neat job.

When we sold our house, the inspection revealed a mold problem in our attic. Andrew came out to assess and inspect the house. He had the experience and knowledge to take care of the problem. Under time crunch Andrew and his team rearranged their schedule to get the job done. They even recommended a way for me to do some of the labor work to cut the cost. I recommend Rainbow International, they are professional, hardworking and very service orientated. Thanks for your work.

My basement flooded Dec. 30 2019 right before New Year's Holiday. I had just completed an extensive basement remodel and had people moved in over the fall. Got referral from Mr. Roto Rooter and gave Rainbow a call for water mitigation service. Andrew and his team came out that same evening and worked to clear rest of water and then returned on New Years evening to start the drying process. They were extremely fast and worked on a day most people have off. They also worked directly with my insurance company to make sure everything was covered. It was a terrible ordeal for me especially since I had people living in the basement and they needed to move out during the whole process. Rainbow went above and beyond. They scheduled contractors and provided my insurance with the required paperwork to get rebuild covered - even sending pictures of personal property that was damaged so my insurance could cover. If I ever had questions I simply texted Jeremiah or Andrew and they promptly answered. They even worked with me when I was not happy with some of the trim work that was completed by sub contractor - offering to replace or give a discount. I could not be more pleased and I am sure my insurance company feels the same way. I never hope this happens to anyone, but if it does I HIGHLY recommend giving Rainbow International of Grand Rapids a call. You will be glad you did.