EliteITDetroit

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Computer issue

Computer type

Desktop or laptop

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Introduction: •Contactless Repair Options Preferred• *We cover shipping costs for all contactless repair options. •Insured• Did you know that 91% of customers have visited a store because of an online experience? •Let us build your site!!• - - Did you receive a better price elsewhere? Send us your quote and we will match or beat their price!! - - ******10% Off for First Time Clients****** •Web Design:• TheD.Design, a division of EliteITDetroit, is quickly becoming one of the top web design firms in the Metro-Detroit area. We specialize in all forms of web design, with e-commerce sites being one of the most common sites we build. Let us make your dream a reality. Contact us today! •Computer Repair:• Our computer repair and consultation process is designed to service residential and small-business owners alike. Our technicians are Dell Certified Technicians, as well as certified in iOS, MacOS, and Mac Certified Repair Technicians. After several years in the IT industry, we decided to alter the direction of traditional IT consulting. We empower your company with a technical team outfitted with the tools and experience your business needs to succeed. We allow you to focus on what matters most to you. So whether you have an issue with your computer at home or at work, give us a call today!

Overview

Hired 13 times

Background checked

5 employees

14 years in business

Payment methods

This pro accepts payments via Apple Pay, Cash, Credit card, PayPal, and Square cash app.

Social media

Facebook, Instagram

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2020

Featured Projects

37 photos

iPad Battery Replacement
Phone or Tablet Repair

Specialties

Computer issue

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Computer type

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Reviews

Customers rated this pro highly for responsiveness, punctuality, and work quality.

Good 4.4

13 reviews

5

85%

4

0%

3

0%

2

0%

1

15%

Jessica P.

Nov 21, 2019

Awesome help! Repairs are quick and priced right!

Danielle F.

Nov 19, 2019

Can’t say enough about this company. Amazing service, never once did I feel pressured to purchase anything. Laura did an amazing job explaining everything that needed to be done to my computer. Now it’s up and running like new. Thank you!!!!

Alexis P.

Nov 21, 2019

I had a great experience with this company! Laura was a great help!

Mark S.

Dec 5, 2019

Right on time, extremely computer literate, competitive pricing, went the "extra mile" to make sure everything worked properly, very pleasant personality & followed up. I was extremely impressed with Laura's skills & her dedication to make sure I was very happy with work completed. She went above & beyond my expectations. She has made me a loyal long term customer !

Steven H.

Jan 4, 2020

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Hired on Thumbtack

Ipad was repaired

Details: iPad • Device battery / charging issue • My home, venue, etc.

Phone or Tablet Repair

Credentials

Background Check

Laura Mellendorf

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
All pricing is always a case by case basis for the most part. There are standard rates, but those sometimes are adjusted depending on the situation.
What is your typical process for working with a new customer?
We like to first see what a customer is looking to accomplish and then obtain details, such as model number. We will then send you an estimate. If the estimate is approved and the deposit is paid, we then schedule an appointment for repair. This whole process can be accomplished in as little as an hour.
What education and/or training do you have that relates to your work?
Our Technicians are not only Mac Certified Repair Technicians, but also Dell Certified Technicians.