First Class Plumbing Inc.

Lake Orion, MI

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About this pro

How does your service stand out?

First Class Plumbing has almost two decades of providing high quality and budget friendly plumbing service throughout Oakland and Macomb counties. We do not believe in charging any service fees or service calls and our plumbers will not start any work until you understand what the full cost of the job will be. We take pride in the work we perform and offer a 100% satisfaction guarantee. You can also be rest assured because all of our work is guaranteed against defects for one full year.

What do you enjoy about the work you do?

I take great pride in working with the public and helping people in their time of need. I know plumbing problems can be a stressful, unplanned and most of all unexpected. I enjoy offering people an affordable honest plumbing service which works with homeowners to get their plumbing done within there budget. We want to ensure our clients get the most affordable price which is why First Class Plumbing will beat all other Thumbtack Labor quotes by 10%!

Location

Lake Orion, MI 48362

Years in business

12

Number of employees

4

Times hired on Thumbtack

56

Reviews

26 Reviews
  • Matt S. May 20, 2017
    Sump Pump Repair or Maintenance
    Verified Review
    They came they saw they conquered. And in true warrior fashion the left a giant mess. Just kidding they assessed the problem came up with a solution and executed it and I couldn't be happier. They had to run a whole new sump pump discharge line and that ment digging up my property. They kept the disruption to a minimum and did there best to keep things neat and even offered to come back and seed the trench after the ground settles. I got a great deal and they even came up with an innovative solution to aid in the event of very heavy rain that will keep water away from my foundation. If I have issues in the future they will be my first call.
  • Bob K. Mar 15, 2017
    Sump Pump Repair or Maintenance
    Verified Review
    Water issue, sump pump constantly working
    Adam came out to our house, checked on the condition of our sump pump and when he saw the water issue we had, professionally deferred the work to someone he recommended in that type of field. I appreciated his professionalism and follow up.
  • Anthony D. Mar 12, 2017
    Sump Pump Installation or Replacement
    Verified Review
    Awesome service
  • Thomas B. Feb 15, 2017
    Shower and Bathtub Repair
    Verified Review
    First Class Plumbing Inc.
    Arrived on time. Did an excellent job with a difficult repair. Fair price. Will use this company again when I need plumbing work done.
  • John T. Aug 18, 2016
    Plumbing Drain Repair
    Verified Review
    Installed a back flow preventer onto my sprinkler system. They did a good job at a reasonable price.
  • Rob H. Aug 17, 2016
    Plumbing Drain Repair
    Verified Review
    I had a shower that was dripping, Adam came out within a couple of hours and diagnosed the problem, and left to go pick up the part. After a couple of hours he was back and installed the part. I told him about a lack of water pressure in my kitchen faucet. He took the nozzle off of the fixture and removed a little part designed to conserve water, put it back together and the water pressure is where it should be (No extra charge). I am pleased.
  • Daniel I. Aug 14, 2016
    Sink or Faucet Repair
    Verified Review
  • Lunjin L. Aug 13, 2016
    Water Heater Installation or Replacement
    Verified Review
  • Gail K. Aug 9, 2016
    Plumbing Drain Repair
    Verified Review
    Needed to have sewer line snaked out from house to street. Plumber did not have the needed tool to complete the job...had to reschedule....then called to cxld as he had double booked....set up another appm't to complete the work.
    First Class P. Aug 9, 2016

    Hi Gail, we would like to apologize due to our new scheduling system which has been corrected since then. Since our commitment to Thumbtack, business has tripled and we have been putting forth every effort possible to meetng our customers needs such as updating our scheduling and billing systems, Servers, Networks and website along with hiring more valued Plumbers and purchasing additional equipment. We value providing our customers 100% satisfaction and if there is anything we can do to make that right, we will be more than happy to oblige. Let us offer you a 10% discount on our next service as gift to you for your troubles and our future commitments to 100% satisfaction.

  • Sumit S. Jun 13, 2016
    Shower and Bathtub Repair
    Verified Review
    Steve was good. very professional Will 100% recommend
  • Michelle K. May 16, 2016
    Water Heater Installation or Replacement
    Verified Review
    Great follow-through from first contact to completion of job. Arrived on time, got the job done well and quickly, were careful of my home and pets, very nice to work with - it was all good! Thanks, First Class Plumbing!
  • Manuel S. May 15, 2016
    Plumbing Drain Repair
    Verified Review
    The whole experience was excellent. From the first contact, always on time for the evaluation of the work and the day to perform it. Due diligence on the equipment to be installed to ensure he was prepared.
  • Joseph W. May 15, 2016
    Sink or Faucet Repair
    Verified Review
    Garbage disposal replacement. Gentleman showed up on time, was in and out like a flash. Excellent workmanship and was looking to save me money on the job, led me though the process and helped me understand the new unit. Recommende, will use again.
  • Jeff M. Apr 28, 2016
    Outdoor Plumbing Repair or Maintenance
    Verified Review
    Steve at First Class Plumbing was excellent to work with. He installed a "T" fitting to the natural gas line allowing me to operate 2 gas grills. The work was done as estimated and in the time frame quoted, will use this company again for future plumbing jobs. Thanks again Steve.
  • Adam C. Apr 22, 2016
    Plumbing Pipe Repair
    Verified Review
    They repaired a gas pipe leak. They were polite and offered a great rate for their service.
  • Anna D. Apr 20, 2016
    Water Heater Installation or Replacement
    Verified Review
    My water heater took a dive, and First Class really lived up to the name. They were out next day, very competent, courteous, they brought eveything up to code, and Steve was a pleasure to work with. Great work and more then fair prices.
  • Vanessa F. Apr 20, 2016
    Plumbing Drain Repair
    Verified Review
    Great experience!
  • Qili M. Apr 19, 2016
    Water Heater Installation or Replacement
    Verified Review
    The service was fast and great, the workers were nice, and the prices were good.
  • Linda N. Apr 16, 2016
    Plumbing Drain Repair
    Verified Review
    They did a very good job, it was a pretty big one. Toilets, sump pump, sink and faucets. They came when they said ,was professional and at a fair price. We had a problem , one of the faucets came loose,we called and they came back to fiX with out a problem. We would definitely use again.
  • Joe M. Mar 8, 2016
    Sink or Faucet Repair
    Verified Review
    Quick and painless! Adam came in, scoped out the problem, and had it fixed within an hour. He was very professional, and exemplified first class service. Thank you First Class Plumbing!
  • Vincent P. Feb 27, 2016
    Plumbing Drain Repair
    Verified Review
    Adam did an excellent job! He was on time and precise.
  • Michael N. Feb 19, 2016
    Plumbing Drain Repair
    Verified Review
    Very fair pricing, very professional. Will recommend to friends.
  • Terri M. Jan 17, 2016
    Plumbing Drain Repair
    Verified Review
    Very personable and honest. Completed the job as requested with no hidden cost. Could have done a better job with clean up.
  • Amit D. Jan 10, 2016
    Plumbing Drain Repair
    Verified Review
    It was a great experience working with Steve. He was very prompt on the duration and quality of service.
  • Sherry M. Jan 6, 2016
    Plumbing Drain Repair
    Verified Review
  • Chrisotpher R. Nov 16, 2015
    Sump Pump Installation or Replacement
    Verified Review
    From the start my interaction with Steve was professional and efficient. Beginning with conversation via Thumbtack to a detailed in home estimate and finally job completion. This was an incredibly easy and efficient way for me to set up a service that I needed quickly. 5 starts for Steve and First Class Plumbing!

Q&A

What is your typical process for working with a new customer?
When we work with a new client we want to know all the information regarding the plumbing service they are seeking. This is why we offer no cost estimates and will come out to your home to assess your plumbing issue so we can give you an exact quote on the repair or install you need done.
What education and/or training do you have that relates to your work?
Master Plumbers take a classes every two years to be updated on any all the new codes. Our code book gets updated every two years.
Do you have a standard pricing system for your service? If so, please share the details here.
Our pricing is based on the repair itself. We offer free in home quotes to see what the issue is in order to give you the best price possible.
How did you get started doing this type of work?
I started plumbing when I was 20 years old. The trade always looked interesting to me. I was able to do my apprenticeship under a Master Plumber who is one of most efficient plumbers I know to this day.
What types of customers have you worked with?
We work with a diverse range of customers. We understand that everone is different and we take care of everyone in a polite and fair manner.
Describe a recent project you are fond of. How long did it take?
Recently worked with the crew of This Old House. We did a plumbing remodel of the upstairs bathroom. It was really exciting they reached out to us because of our good recommendations.
What advice would you give a customer looking to hire a provider in your area of work?
I would express the importants to home owners to make sure your contractor is licensed and insured. This is very important in the plumbing industry. Many things can go wrong by bad plumbing installations.
What questions should customers think through before talking to professionals about their project?
When looking for a quote over the phone or through email always try to be as detailed as possible. Pictures are even better. This will help the plumbing contractor to give you an accurate quote. In most cases it is best to work with someone who offers free quotes so you can have someone come out and actually see the situation. This will insure you get best price possible.