- What should the customer know about your pricing (e.g., discounts, fees)?
Heroes tries to make their pricing as competitive as possible, while still making enough to be comfortable with our prices. The teams at Heroes are made up of trained professionals who care for the work and take the time to do it right, rather than just getting the job done.
- What is your typical process for working with a new customer?
Working with new customers is a great benefit for Heroes because it allows us to share our skills and knowledge with new individuals. Most customers reach out over the phone through our call center or online using our Lawn Legend feature. Once they are a customer, they will have their own portal where they can check balances and upcoming services they have booked. Heroes is here for the consumers and guarantees to fix any unsolved lawn care issues.
- What types of customers have you worked with?
Heroes Lawn Care has worked with a wide range of customers who all have a common goal, a beautiful lawn. People call Heroes because they heard of our great customer service, or saw a healthy looking lawn down the road that we had been working on, or even saw that we are an Eco-conscious Lawn Care brand and agree with our mission and vision.