Laura S. says, "While the generator hookup installation itself was done satisfactorily, our disappointment stems from the fact that a crucial component, the interlock, was never installed despite several months of waiting. The contractor's responsiveness dwindled, and efforts to rectify the situation regarding the missing interlock were consistently met with delays and unkept promises. After several weeks of gaps in communication with us having to initiate a following up, the contractor offered a refund for the interlock kit or if we wanted to wait another week for it to come in to complete the job. We said we would wait yet another week for the interlock and wanted the job completed as promised. After 3 weeks, we still had no word from the contractor and no follow up.
UPDATE: We were refunded for the interlock kit. Although the refund came after our initial review, we appreciate that a refund was granted by the contractor. We are not giving 5 stars mainly due to poor communication and unfortunately the job was not completed as promised (whether the interlock kit being continuously not available may or may not have been in the control of the contractor.)
However, for the work that was completed, it was completed well with no complaints there."See more