DZ Technology Services
About this pro
The new hard drive works great thanks.Aug 19, 2016Verified
Dave was awesome. Technically competent and capable. His cost estimate and time estimate was spot on. And he worked to accommodate me on exchanging the computer. Will definitely use again!Sep 17, 2014Verified
Superior service! I would recommend him. He was super fast and on time! Also his price was very reasonable. I would do business with him anytime.May 12, 2014Verified
Dave came in and diagnosed the problem and provided a fix within 1 hour on a difficult virus infection on an HP laptop. He was very helpful in describing the problem, and was completely able to put the machine right again. He also provided meaningful solutions to make future computing better!!May 8, 2014Verified
Very helpful, fixed my computer quickly!May 17, 2014Verified
- What should the customer know about your pricing (e.g., discounts, fees)?I charge $30 for diagnosis of the issue and formulating a service plan. If the fix is easy and can be completed quickly during the diagnosis process, that would be the final amount. If the repair will take more time, I charge $30 an hour. I am able to provide an accurate estimation time I would need to complete the repair when the diagnosis is complete. If the repair require new parts, the cost of those would be cleared with the customer and added to the final bill.
- What is your typical process for working with a new customer?I like to establish contact with customer and discuss the issue they are experiencing. With that information I try to make an informal diagnosis and set up a time to meet the customer so I can see the issue directly.
- What education and/or training do you have that relates to your work?I have a degree in Computer Information Systems and have worked over 5 years in the Information Technology field. I have performed extensive hardware and software diagnosis, repair, and recovery for both Macs and PCs during that time. I have also spent a lot of time training users of all levels on basic computer use and various common software programs, such as the Microsoft Office Suite. I hold certification with CompTIA for Network and Computer set up, troubleshooting, and repair. I also have certifications through Apple related to diagnosing and repairs their laptop and desktops.