Immaculate Cleaner Concepts, LLC. (Maid Service)
Immaculate Cleaner Concepts, LLC. (Maid Service)

Immaculate Cleaner Concepts, LLC. (Maid Service)

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Introduction: On behalf of the entire Immaculate Cleaner Concepts staff, welcome! 🙂 Company Culture: Our credibility is gained by keeping our commitment to consistent, efficient, meticulous, transparent, structure maid services, alongside friendly customer to staff rapport separates us from other maid service providers in the metropolitan area. Employee Performance Bonus: We want our cleaning technicians to remain motivated to do their very best and efficiently clean properties! We dispense performance bonus to each employee based on the employees attendance points, attitude, and work productivity points. Customer satisfaction and feed back is important to us, please do not ever hesitate to voice your concerns or opinions about each and every cleaning experience. Mission Statement: Warranting criteria befits foreseeable, worthwhile cleaning service and proliferates immeasurable customer and employee acquaintance. Vision Statement: We remain committed to administering unceasing meticulous service and transparent communication aside from adherence to CDC infectious control home and facility cleaning standards. Customer Satisfaction Guarantee: We clean until our customers are satisfied! If you are less than satisfied with the service provided, let us know within 24 Hours and we will come back to fulfill our commitment, guaranteed spotless cleanings, provided at least 48 hours contingent upon agreement to come back. I
Overview

Hired 4 times

Background checked

8 employees

2 years in business

Payment methods

This pro accepts payments via Apple Pay, Cash, Venmo, and Zelle.

Featured Projects

75 photos

Specialties
Cleaning type

,

Extra services

,

Pets

Reviews

Customers rated this pro highly for professionalism, work quality, and punctuality.

3.0

2 reviews

5
50%
4
0%
3
0%
2
0%
1
50%


pro avatar
Norman E.
Jun 24, 2022
If you want professional cleaners who will take care of your home, look no further than Immaculate Cleaner Concepts. The cleaners were incredibly attentive and hard working. They were willing to personalize my clean and even cleaned areas that I didn’t think to mention. Thanks for the fantastic house cleaning!
pro avatar
Jamie -.
Sep 7, 2022
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Hired on Thumbtack

Hired on Thumbtack

Unreliable! This company confirmed my appointment at 8:30 pm and then at 7:00 am the next day, the day of service, they sent a message saying my appointment was canceled. No apology or explanation. When I inquired further, they told me that after reviewing the schedule they no longer could honor what they had signed up for, which was schedule weeks in advance. Poor time management, resource allocation and nonexistent customer service. For context, the cleaner also knew this, I have someone new moving in and wanted our house to be perfect for her. Now my last day to prepare for her arrival also includes cleaning my entire house, on my own, with two small children. I was confirmed for help until the day of… They have left me out to dry with zero time to react. These people do not care about how they impact their customers or if they keep you as a customer. Business ownership 101, keep the customers you have. I get that things come up and would be understanding. I don’t understand treating anyone like this and not apologizing for this unacceptable service experience. Please do not risk using this company!

Details: 4 bedrooms • 4 bathrooms • Standard cleaning • Laundry • No pets in home • Every 2 weeks

Immaculate Cleaner Concepts, LLC. (Maid Service)'s reply
We apologize for the scheduling issue. We tried to go above and beyond to accommodate rescheduling your cleaning service on a different day other than a holiday. We don’t have room on the schedule to accommodate you last minute like we thought we did. Cleaning appointments are secured with a 50% deposit only. Cleaning techs are not allowed to be belligerent or create hostile work environments in return we never dispatch cleaners into potentially hostile environments: We wish you the best on your search for maid service. Immaculate Cleaner Concepts, LLC.
House Cleaning
Credentials
Background Check

Brionna Murphy