Rubio's Flooring & Remodeling LLC.

Conroe, TX

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About this pro

How does your service stand out?

We specialize all kinds of hard surfaces. Hardwoods, Laminate, LVT, VCT, Porcelain Tile, Ceramic Tile, Marble, Traver tine Tile, Granite Counter-tops, Quarts Counter-tops.We also remodel bathroom,kitchen backsplash etc. Call us for more information on your next project . Estimates are Free!! ask for details. We look forward to hearing from you, Rubio's Flooring LLC

What do you enjoy about the work you do?

Helping Customers choose styles that will fit them.

Location

Conroe, TX 77385

Years in business

7

Number of employees

5

Times hired on Thumbtack

10

Reviews

10 Reviews
  • Christian W. May 21, 2017
    Floor Installation or Replacement
    Verified Review
    I will never hire this company again. After the initial walk through on March 11th, Mr Rubio said he would complete the job in about a week. I told him we needed to move into the house by March 30th so time was factor since our lease at the apt would be ending. After many delays, workers not showing up as promised with no communication, empty beer cans in the garage, costs changing, low quality work, etc. Here we are 2 months later and even though about 95% of the work is completed, there are still a few things that have not been completed. For instance, I paid to have quarter rounds installed throughout the whole house but there are still places where there are none at all or they are not attached to the wall. And in one of the upstairs bathrooms, the wood flooring was installed crooked and there is a gap between the entry way and bathroom itself. and because it's at a slight angle, there is also a gap between the tub and the floor. This is unacceptable. I've brought all this to Mr Rubio's attention and he has offered no solution to fix the crooked flooring. So now I will have to pay someone else to redo that bathroom. I have also been calling and texting Mr Rubio repeatedly for the last month and a half to complete the work I paid him for and he has either not returned my calls/texts or has made multiple promises to show up and fix everything on a certain day only to not show up as promised. My wife and I wanted our experience moving into our new home to be a great time for us and our twins on the way, but this whole flooring project with Rubio's flooring has been a nightmare that we will now have to pay someone else to fix.
    Helix R. May 25, 2017

    Sorry you feel this way. We came to your house and we said in front your house for 45 minutes nobody was there, also the only remaining project that we had was to put one piece of trim and one piece of quarter round and that was it. And don't forget to mention the huge discount that I gave you to complete your house and yes your house was actually 99% done

  • Pete M. May 1, 2017
    Tile Repair
    Verified Review
    Tile Repair
    Helix is nice guy but the job results were less than satisfactory. I had a broken tile caused by a dropped plate. He told me the tile had a hollow underneath it caused by poor workmanship. This was the reason it broke when hit by the dish. He demonstrated by tapping on the tile which emitted a hollow sound. Two hours and $225 later, I have a replaced tile that has the same hollow sound when tapped. Cosmetically the repair is satisfactory but the risk of another break has not changed.
  • Larry C. Apr 26, 2017
    Floor Installation or Replacement
    Verified Review
    My vinyl floor
    Rubio came in cleaned the floor laid the floor tiles in a timely manner. It was job well done
  • Chris J. Feb 23, 2017
    before and after pic
    Very good Company . saved 1300 bucks that right there says its all for me. Thank you Rubio's Flooring
  • Chris J. Feb 17, 2017
    Simply the best experience with any contractor for sure!!!
    Where do I begin? Let me just say these folks are the real deal. Customer service should be modeled everywhere using these people. From the second I walked in the door I was greeted so warmly by Mr. Rubio, and Sury . They spent so much time answering my questions and helping out. Not just the first time I went in but every single time! I was there a lot picking just the right floors. When it came time for installation nothing changed. The Raul and Jose were great . Jeff and Armando were great as well with the tile installation. The whole house was redone. We got wood laminate, tile and LVT in bedrooms!! Baseboards replaced as well. All done to perfection. With a warm kind attitude. Anytime we had any issues(which will always happen with big projects) I could count on Helix and his team to make it right. I am so happy to support a family owned and operated business that goes above and beyond. Strangely I will miss interacting with these kind people. Do not hesitate to give them your business. With an entire home renovation using several contractors these were BY FAR the very best of the best!! Thanks to all of you. We love our new home!
  • Travis L. Feb 17, 2017
    highly Recommenced
    We recently got new Engineered hardwood and Helix and his staff were wonderful. The estimate appointment was very easy and informative i paid $75 for the consultation but waived it after we bought our floors . I was given many options at the store front and they explained the benefits of each one. The communication was very quick and well presented. Once I was ready to move forward the process was quick and easy. The installers were awesome! Raul and Jose and the other 3 gentlemen were great guys that worked hard and did a fantastic job, they were polite, careful and very good at their jobs. The entire experience was way easier than I expected.
  • Shawn S. Jan 1, 2017
    Great Service
    The service was great. They pay attention to detail. No job is to small for these guys. We are very happy with the jobs they did on both of our houses. Sams Family.
    Helix R. Jan 3, 2017

    Thank you for your feedback

  • Michael M. May 14, 2016
    Great work! Professional job!
  • Sury R. May 12, 2016
    Rubio's Flooring LLC did an outstanding job! They provided samples of different types of flooring for me to choose from. The installation took a matter of hours. I love my new hardwood floors ! Thank you guys for all your help!
    Helix R. Jan 3, 2017

    Thank you for your feedback

  • Barbara H. May 11, 2016
    Flooring
    Verified Review
    My entire first floor was carpeted. Rubio's flooring ripped out the old carpeting, disposed of it, and put down a beautiful wood laminate in a color that completely complemented the dark wood in my home. The work took a total of three days from start to finish. I didn't have to move anything or put anything back. They even left a clean, polished floor for me. In my basement, I'd had a water situation from frozen pipes. He did all the contract work to retile the floor with a beautiful porcelain tile, dry-walled all the walls, painted the walls and back staircase, and even hauled away the debris. My basement is perfectly finished, and a real asset to my home. I cannot speak highly enough of the quality work Helix Rubio provides. He's knowledgeable, efficient, neat, and highly qualified. I'd definitely do business with Rubio's Flooring again.

Q&A

What is your typical process for working with a new customer?
It can take 30 minutes up to six months depending on the customer if they're ready to go or if there were still looking for materials it all varies
What education and/or training do you have that relates to your work?
Delta College for Business Management.
Do you have a standard pricing system for your service? If so, please share the details here.
yes we do . plus we are giving 50 %off on all Installs
How did you get started doing this type of work?
My Father-in-law been installing flooring for almost 28 years
What types of customers have you worked with?
All, From customers looking to buy a new home and fix up, to customers living in there home for a decade or more and want a new look. we also deal with customers that want to put there home in the market and want to update home to sell faster.
Describe a recent project you are fond of. How long did it take?
1900 sq.ft removing carpet and installing Eng. Hardwood . took 3 days. if you need to see pics we have them on our photo albums.
What advice would you give a customer looking to hire a provider in your area of work?
Check References and back ground. also ask about there last customer and see if you can call them to verified.
What questions should customers think through before talking to professionals about their project?
What type of look are you looking for? Tile ,Stone Laminate Wood ETC.? then look for the type of style that you want your home to feel . Thats where you should start