Sick Computer (Derrick) diagnosed the my PC was slow and freezing up at intermittent times. He cleaned up the PC, repaired and fine tuned the registry, ran a defrag. The problem ended up to be more complex since it didn't repair the issues. He then did a deeper diagnosis and determined one of my RAM memory cards was bad and my hard drive had bad sectors. He replaced both, even upgrading my hard drive memory from what I had. He then reimaged the PC with the new hardware, loaded my software and backed up files back on the system, reloaded my printer driver, reinstalled my Windows mail and imported my contact list. He also cleaned up my second PC and configured my printer to print wirelessly from that PC. He also installed free Internet security protection. Because of the complexity of this issue, Derrick came to my house 4 times over the course of a week, always staying in touch with me and communicating when he would arrive.
Derrick is very experienced (12 yrs) and I was impressed with his persistence in finding the root cause of my issues.
I would highly recommend Derrick to others and will definitely use him again, if I have any future computer issues.