This is our second experience with Craftsmen and we would give them 100 stars if we could!
We had hail damage to our home in 2013. It was a daunting experience of selecting the right contractor, hoping they would live up to their promises and also be able to meet our expectations (and our expectations run HIGH!). We selected Craftsmen based on their stellar reviews but I was still nervous. Sometimes I feel like we choose a 5-star company and end up getting an entirely different experience than everyone else. With the first window install, I worried myself sick thinking something would go wrong. In 2015 we needed a new roof and additional windows and I didn’t give it a second thought about who to call.
Craftsmen understands true dedication to customer service. From the first contact phone call to the installers, the attitude is of genuine "no problem can do!" Everyone on the Craftsmen team is professional, super communicative and the NICEST group of people we’ve had the pleasure of doing business with. We actually miss them when they leave!
With the first window install I lost sleep worrying that the new window trim wouldn’t match our existing windows. Our windows have a special lacquer paint and Kim (window finisher) went above and beyond to make sure I would be happy. The day of install came, I was shown trim that was a perfect match and from that second forward I knew everything was going to turn out just fine. Kim is a master in her technique and also has the patience of a saint! The installers are ALL very polite, professional, and the house was left cleaner when they left than before they arrived. Our Marvin Integrity windows look beautiful!
The roof replacement went just as smoothly and the roof was put on in less than two days. They also covered our windows with boards so that the roofing material wouldn’t scratch them (nice touch!) The job site was cleaned up meticulously before they left on each day. What really impressed me was that after working 12 hours in 90 degrees on a blazing hot roof the roof crew stayed a bit longer on a Friday night just to socialize with each other. I loved seeing the camaraderie between them both on and off the roof. I talked to a few of the guys and could tell that they were proud of their work and knew what they were doing. They did a phenomenal job!
Our initial point of contacts Jim (roof) and Erik (windows) were also fantastic. There was an error made by the insurance adjuster where the replacement value was for materials of lesser quality than our existing. We never noticed it, but thankfully Jim and Erik did and worked with our insurance company to ensure that the replacement was equivalent to what we currently had on our home. Maria and Donna in the corporate office are on their toes and kept me advised of any changes.
Here’s the thing. With home improvements, you have one chance to get it right and pick the right team. If you want your job done in a timely manner, by people who actually know their craft and care about your project, Craftsmen is who you are looking for. They have always gone the extra mile to make sure everything with our projects went perfectly.
A special thanks to EVERYONE at Craftsmen! We are so grateful for all your hard work and knowing you are there for us!