About this pro
20 years in business
48 hires on Thumbtack
Areas needing work
I'm still working with him.Nov 27, 2018Verified
We had an appliance install that had come to a incomplete dead end because it needed a bit of cabinetry work and a bit of installation to be done together. Kel did both the cabinetry modification and the appliance adjustment. He was very considerate of our budget and recommended cost effective solutions. We highly recommend working with him.Nov 3, 2018VerifiedStudio Rebus Incorporated's reply
Thanks for the five star review Carol. I enjoyed working with you folks.
I needed a bathroom door installed along with a bathroom fan. Kel clearly explained how he would do the work and the issues that would come up given its a 100-year-old house. I appreciate how he set expectations and exceeded expectations in the end. He is a true craftsman and you definitely get what you pay for.Oct 8, 2018VerifiedStudio Rebus Incorporated's reply
Thanks Ben. Appreciation from a business owner means a lot.
Kel was very responsive. He cares a lot about his output of work, you can tell he has very good knowledge and experience in this field and his commitment to high quality results is clear!Oct 1, 2018VerifiedStudio Rebus Incorporated's reply
Thanks for the 5 star review Laura.
Just know this man response to jobs that he has no intention of doing because of distanceSep 7, 2018VerifiedStudio Rebus Incorporated's reply
Quite the outlier, eh? Read my other reviews. My condolences to other business owners who’ve had to endure internet road rage. Nowhere in my advertising do I promise to repair any problem a person has regardless where they live or work. Nowhere do I hold out that I provide emergency plumbing services. Nowhere do I suggest I follow the fast-food model. Read my answers to Thumbtack’s questions in my company profile. Go to the home page of my website – wwwstudiorebus.com – these will give you a sense of my values. I use four filters when I assess a lead. Can I do excellent work for this person? Can I provide excellent service? Being a business, I have to ask the third, Can I make money? And finally, Will I have a satisfied customer? This Trasher-of-my-Reputation wrote he had a drain that wasn’t working properly. He’s in Edina. I’m based in downtown Saint Paul. Best case that’s a forty minute drive. With Summer Construction season can easily be over an hour. I include a trip charge, but that’s for the truck not my time. There’s a reason licensed plumbers drive large trucks. To carry enough parts to cover most eventualities. If older plumbing’s involved – even with skill and care – there can be ancillary damage that occurs during the repair which leads to more work. This tends to annoy most people. If it turns out to be simple I can’t charge enough to cover my costs. If turns out to be complex it may involve multiple trips to a supplier for parts. That upsets people. When it comes to plumbing repairs I answered my four filtering questions with a no and therefore turn down requests. Handyperson services is an incredibly broad category. You don’t have to be licensed. There’s no apprenticeship. There’s no Guild of HandyPersons. The whole point of Thumbtack making a market for services is for two people – buyer and seller - to trade information to see if working together is a good fit. Temperament, character, expectations, service, craft, reviews, price and value all dance around. If both parties say yes they do business. Thumbtack does not require listed companies to say yes to every query. Most of my clients have reviewed my work and service with five stars. What does that tell you? I have a good calibration on my strengths and weaknesses. I declined this job in a timely fashion, so the Thumbtack user could concentrate on talking with other companies. I made a rational business judgement and am rewarded with a negative review skewing my average.
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- What should the customer know about your pricing (e.g., discounts, fees)?The home page of our website gives a concise introduction to our system. Definitely click on the page called 'Budget Woes' and study the graphic.
- What education and/or training do you have that relates to your work?The State of Minnesota requires sixteen hours of continuing education every two years to maintain the residential contractor's license.
- What advice would you give a customer looking to hire a provider in your area of work?Keep in mind all the television and cable shows about remodeling are selling phantasy. Phantasies about speed, service, price and lack of conflict. Their contribution to the marketplace is not knowledge, but surreal expectations. Talk to family and friends about projects they've done similar to one you're contemplating. Talk to my past clients. I'll provide a list of references right after our first contact.
|Sunday||8:00 a.m. to 6:00 p.m.|
|Monday||8:00 a.m. to 6:00 p.m.|
|Tuesday||8:00 a.m. to 6:00 p.m.|
|Wednesday||8:00 a.m. to 6:00 p.m.|
|Thursday||8:00 a.m. to 6:00 p.m.|
|Friday||8:00 a.m. to 6:00 p.m.|
|Saturday||8:00 a.m. to 6:00 p.m.|