Sandra, We are very sorry you had a bad experience. We strive to ensure all of our customers are satisfied and happy with the experience and outcome of their projects. As you know, your project deadline changed each time you requested a change order and added more work to the original scope of the job. It also was very difficult, and slowed the process down tremendously to only be able to communicate with you via email during the project. Thanks Sandra, we very much appreciated your business.