Ryan's Remodeling LLC
About this pro
I will start this by saying Ryan did a fine job on the tile work, which is why I gave him 3 stars (although, truthfully, I'm feeling generous there). My caution to anyone looking to hire Ryan is that he did not manage my project well. And, I should say, I'm a project manager by profession. To limit the words in this review, I will provide a list: 1) Ryan under quoted and then charged much more than I anticipated (granted, I understand budgets are typically blown out of the water - I read an article that stated the agreed budget shouldn't exceed an addition 20%, the final bill far exceeded 20% extra - he quoted conservatively $800, charged me $1323). 2) If, you decide to hire Ryan, I would recommend that you request an itemized cost estimate before the work begins, including a cost for materials. 3) He did not appropriately manage my project, because he went well over budget and over schedule. This is to be expected, I understand; however, what he should have done was schedule time with me when he knew the schedule and budget were going to balloon to receive consent - he did not do that, and it is how project managers work. 4) Review the work when it's complete. I found some things that could use a little extra attention, which I pointed out via email to Ryan, and he did come out and finish a few of those pieces. However, his email response to me was defensive (his word) and condescending (my word). But, he did quickly come out and resolve some of the issues (he offered to resolve the others; however, that would have been at an additional cost). 5) My fault: I made assumptions. So, word of caution: ask a lot of questions, have things in writing, and be very direct with what you want. Needless to say, my experience wasn't great, unfortunately. Part of that problem is that I'm a new homeowner, and even more naive to remodeling. Therefore, if you are too, don't hire Ryan. Don't let his self-proclaimed low prices fool you, because he has a long way to go to stay on schedule, and therefore, on budget.Mar 23, 2015VerifiedRyan S.'s reply
I am sorry Katy feels the way she does. I wish she had voiced her frustrations to me right away and in person. I feel the misunderstandings could have been easily resolved in a couple quick conversations during the process. I had explained to her that a tiling job cannot be shortened, as things like adhesive and grout have to set and dry. I gave her a timeline that the job would take. She asked if I could install a new valve before tiling (which added a 1/2 day) and I did so. I started her job on a Monday morning and I was done on Saturday morning. Her claim that I don't have good time management skills, is simply untrue. As for compensation, I told her my rate is $250/day. Not only is that extremely reasonable, I applied a cap of $1,000 on her job because she stressed the importance of keeping costs down. She was aware from the beginning that she would be paying for materials. There was over $300 in materials to install her new valve, build the walls back up, install the tiles and grout them. Not only did I complete the job on time, I kept it in her budget. I am sorry the experience was not a good one for Katy.
Ryan did a great job and was efficient. From moving into a house, the movers scratched the well leading down to the basement which left some deep scratches and paint. Ryan was able to mud the scratches (varying depths) and paint over the mud and it looked brand new! The paint job was great as well because you couldn't tell where the new and old paint ended. I would recommend him.Mar 10, 2015Verified