What is your typical process for working with a new customer?
Contact them, assess their wants and needs with them, give them a price for doing the work.
What education and/or training do you have that relates to your work?
Yes, we are required to take 7 hours of continuing education each year to maintain our license, including one hour of energy. We also were required to take lead training and are an EPA lead safe certified firm. We also attend various seminars regarding osha and insulations, ventilation and proper use of weather barriers and keep up with the latest technology on all of our products we offer for sale either wholesale or retail. We are always searching for new or better products that last longer or save energy. We are VSI certified installers.
How did you get started doing this type of work?
I was stationed overseas with a friend from Minnesota. We were both in the electronics radio relay equipment repair field. When I got back in 1970 that field was not hiring as engineers were taking tech jobs. He had been in the siding install business with his father prior to joining the Air Force and had gone back in the install end. I was in Minnesota visiting from Pennsylvania when he called me up and said his partner didn't show up and he needed help. So I began installing siding and moved here permanently in 1970. I learned quickly and began running a crew in 6 months and training others. We expanded and went from there. In 1985 we started Advance Aluminum Supply Inc and have diversified from just siding, awnings and gutters to roofing, siding including seamless ,windows, awnings, gutters, basement remodlels. We also do siding matches, furnish material to d.i.y. and contractors, sell and service siding and gutter machines.
What types of customers have you worked with?
Siding, roofing, windows, gutters, 3 season rooms and basement remodels. We do siding matching & identification for home owners, contractors and inusurance companies. We do insurance jobs and make sure the customer gets paid for all their legitimate damages not just what an adjuster says is fair.
Describe a recent project you are fond of. How long did it take?
We just finished a black soffit and fascia installation. This included removing the old overhang and ventilating the rafters with air chutes installed so air could flow up above the insulation and be expelled by the roof vents. A lot of times owners and installers do not consider the importance of ventilating their attic to stop moisture problems and ice build up, but this aspect is very important in mold prevention due to water damage of the insulation and sheathing. The more insulation you add to an attic, the more ventilation you need. It should be balanced evenly for intake and output from the vents. Most companies won't work with dark colored aluminum especially black as it tends to expand and contract more than lighter colors. We are masters of metal craftsmanship and know how to handle dark colors so there is no warping or buckling of the finished product.
What advice would you give a customer looking to hire a provider in your area of work?
We are a 8 digit license number BC007983 which the two 00's in front of the number means we have been in business a long time. Newer contactors have an 8 digit number that starts with 200, 000 and higher , no matter how much experience they tell you they have. Check them out with the department of labor and industry, contractor license lookup. We are here today, we were here yesterday and we will be here tomorrow. Compare thicknesses of material,insulation values, above all don't fall for the price drops of 30% to 50 % that some companies try to offer you to close the deal tonight. A legitimate company will not use these tactics. If that was their price, ask them why didn't they give it to you to start with and ask them how many jobs have you ever sold at the higher price?
What questions should customers think through before talking to professionals about their project?
Scope of the project, budget, if they have set one.