Creative Solutions Together

Rosemount, MN

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About this pro

How does your business stand out?

"Passionate and Honest at Every Point, Always Treating Your Business as My Own" Helping Your Business Through... -Professionally designing graphics that match what you need every time, from the bottom up. -Developing websites that are built to be mobile-first and respond to any device. Keeping up-to-date with website design and development practices through continued research and education. -Reaching your customers online using customer-trusted marketing strategies that are creative and out of the box. -Building a business brand that customers can love and trust. Don't let bad reviews or online accounts ruin your business name. Your brand and business name is vital so be a main and continued focus of your business. -Helping your business stand out in search to increase the success of your business using search engine optimization. Majority of businesses are missing the SEO work needed to ensure customers can easily find their social media and website links online. True SEO work is never done for a business online

What do you enjoy about the work you do?

I love that I get to be part of small business growth and success. My client's happiness is my happiness and is important to me. I love helping ease the issues Small Business Owners are having off their shoulders to find, create, and implement new ways or ideas through strategic planning their designs, websites, marketing, and more. .
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Location

Rosemount, MN 55068

Background check

Complete

Years in business

12

Number of employees

1

Times hired on Thumbtack

30

Reviews

19 Reviews
  • William M. Jul 31, 2017
    Sarah was extremely respnsive in communicating weather it be nights or weekends she responded. She did great at understanding what I wanted for my site and implementing that into the final product. Would not hestitate to use her again for future projects.
    Sarah M. Jul 31, 2017

    Thank you for leaving a review on your experience. I am happy to help and am always here whenever you need me.

  • Excellent C. Jul 8, 2017
    I have a really good experience with Sarah, she is very professional and very helpful plus very patient. We have this project since April and she never gave up on me. I don't really know what I really wanted for a logo, I had an idea but can't put it together. I am so glad Sarah was always there helping me and showing all sorts of logos that she made just for me and now we finally got it. I love my logo so much, so professional looking and cute ;-) . And I can't wait to use that anywhere now... Thanks again Sarah and looking forward for more projects ... Keep up the good job and I super appreciate everything.
    Sarah M. Jul 8, 2017

    Thank you so much! Logos can be hard to decide on so sometimes it takes longer. This is why I don't restrict the amount of options/edits for logos as we work. It helps us find your perfect one. I am happy to know you found what you wanted. I am here whenever you need me!

  • Melanie B. Jul 8, 2017
    Web Development
    Verified Review Updated
    Update: After 5 months, Sarah has not complied with the court ruling to refund our payment. ********************** Sarah quoted a week to code our newsletter in mailchimp. I didn't hear from her after our payment was received and the materials were delivered to her, so I emailed her and asked for a status update on the 7th day, as well as a firm date the work would be complete. Sarah sent back a lengthy email scolding me -- saying that she was offended I demanded the work be done today (I didn't) and that I needed to give her the time she quoted (I did). Despite several requests, she would not provide a firm deadline. After another week, she finally delivered a product that: 1) was not responsive to mobile; 2) colors in an entire section did not show up; 3) spacing was off between items, so they did not align, and text was off center; 4) Did not account for necessary links (they were not able to be added due to the way the item was coded). What was more concerning was the lack of acknowledgement around missing the deadline she chose, the lack of urgency to complete the project (we needed it before Nov 1st) which made us miss our launch date, and lack of QA - she didn't test the end product to see what it looked like or she did, and just didn't notice/care. The communication was poor and often vague, especially around responding to specific questions that required details (ie, a date) and overall, she seemed unaware there were issues despite breaking down my unhappiness in very simple language (ie, "I'm pissed"). We ended up filing a dispute with our credit card provider because Sarah wanted paid in advance. We started over with someone new.
    Sarah M. Jul 8, 2017

    I am more than happy to speak with you about the project. Just like anyone else, I have asked you to communicate with me in a calm and professional manner so we can focus on resolving things. Even though I did complete the work, I would have been happy to figure out something for you before because I don’t want to see anyone upset. With this being said, all I can do now is work to fix the default judgment given to you because I was not there to defend myself (lived/worked out of state so requested dismissal based on wrong court). Please see my reply to your original review below… I am sorry that you feel that this occured. I was never informed about your deadline for the newsletter until the very end. I let you know at the beginning what I needed to do to code the newsletter in normal html and code the newsletter in MailChimp seperately so you could make changes. I let you know that I would let you know in a week that I was finished or what I had left but you emailed before that time frustrated scolding me for not communicating and forgetting what I shared. Everyone had a right to their opinion but I let you know that I was taken back from your aggressive email about me not doing my job before the week was up. It is important to communicate any deadline from the beginning, and if you want more updates than the promised week once you are informed that is the plan. Communication is vital. Again, I am sorry you feel things went this way but this was a problem with communication. Once I received your email with input, I made the changes and went to put those changes within 2 days of knowing them but was told you did not want them and was unable to access what I needed to do them. Again, I am sorry that you feel this way. Please remember to always communicate what you expect for communication if someone promises different than you need and communicate deadlines to help others in the future. This will help avoid issues from happening. If you would like the updated newsletter that I finished and tried to update for you before, please message me as it is never final until you receive it and are happy. Sarah

  • Verified Review Original
    Not a good experience
    Sarah quoted a week to code our newsletter in mailchimp. I didn't hear from her after our payment was received and the materials were delivered to her, so I emailed her and asked for a status update on the 7th day, as well as a firm date the work would be complete. Sarah sent back a lengthy email scolding me -- saying that she was offended I demanded the work be done today (I didn't) and that I needed to give her the time she quoted (I did). Despite several requests, she would not provide a firm deadline. After another week, she finally delivered a product that: 1) was not responsive to mobile; 2) colors in an entire section did not show up; 3) spacing was off between items, so they did not align, and text was off center; 4) Did not account for necessary links (they were not able to be added due to the way the item was coded). What was more concerning was the lack of acknowledgement around missing the deadline she chose, the lack of urgency to complete the project (we needed it before Nov 1st) which made us miss our launch date, and lack of QA - she didn't test the end product to see what it looked like or she did, and just didn't notice/care. The communication was poor and often vague, especially around responding to specific questions that required details (ie, a date) and overall, she seemed unaware there were issues despite breaking down my unhappiness in very simple language (ie, "I'm pissed"). We ended up filing a dispute with our credit card provider because Sarah wanted paid in advance. We started over with someone new.
    Sarah M. Nov 6, 2016

    Melanie, I am sorry that you feel that this occured. I was never informed about your deadline for the newsletter until the very end. I let you know at the beginning what I needed to do to code the newsletter in normal html and code the newsletter in MailChimp seperately so you could make changes. I let you know that I would let you know in a week that I was finished or what I had left but you emailed before that time frustrated scolding me for not communicating and forgetting what I shared. Everyone had a right to their opinion but I let you know that I was taken back from your aggressive email about me not doing my job before the week was up. It is important to communicate any deadline from the beginning, and if you want more updates than the promised week once you are informed that is the plan. Communication is vital. Again, I am sorry you feel things went this way but this was a problem with communication. Once I received your email with input, I made the changes and went to put those changes within 2 days of knowing them but was told you did not want them and was unable to access what I needed to do them. Again, I am sorry that you feel this way. Please remember to always communicate what you expect for communication if someone promises different than you need and communicate deadlines to help others in the future. This will help avoid issues from happening. If you would like the updated newsletter that I finished and tried to update for you before, please message me as it is never final until you receive it and are happy. Best Regards, Sarah Mullin

  • Dawn K. May 18, 2017
    Web Design
    Verified Review
    Great communications, quick response and does sound like she understands exactly what we're looking for.
    Sarah M. May 19, 2017

    I appreciate you taking the time to leave me a review. Always nice to hear clients thoughts to ensure I am doing what I can.

  • Lori H. Mar 25, 2017
    Illustrating
    Verified Review
    Amazing person!
    I am currently working with Sarah on my children's book inspired by my preemie son, and Sarah has been amazing! When you can find someone that's excited about your working project just as much as you and is open to your ideas and creativity it's awesome.
    Sarah M. Mar 25, 2017

    Thank you so much for leaving a review regarding my work. If is always nice to hear clients thoughts as that tells me what you truly think of working with me. You have wonderful and fun! I can't wait to see what is in store for your book and the hearts it will touch.

  • Burns M. Sep 28, 2016
    Web Programming
    Verified Review
    Excellent Job Sarah
    Everything turned out well Sarah hit every point on target this upgrade to my website was very important as a national add comes out on the heels of the upgrade good job Sarah
    Sarah M. Sep 28, 2016

    Thank you for taking the time to leave me a review. I had a wonderful time working with you and glad I was able to bring life to your site. I am here when you need me. Best Regards, Sarah Mullin

  • William C. Jul 2, 2016
    Web Design
    Verified Review
    Sarah has been the greatest to work with. From the beginning I knew when I choose her over everyone else , I had made the right decision. Now that the website is up and running her support for someone new to all this is fantastic. Thank you so much
  • Bre B. Jun 8, 2016
    Blog Designing
    Verified Review
    Sara is wonderful to work with! I had some back end blog/website issues and she tackled it ASAP I couldn't be happier!
    Sarah M. Jul 2, 2016

    Thank you for taking the time to leave me a review. I appreciate it. Always here when or if you need me. Have wonderful holiday!

  • Brian A. May 1, 2016
    Web Design
    Verified Review
  • Tony R. Nov 14, 2015
    Web Design
    Verified Review
    Ms. Mullin is new to our companies, which are start up companies. She is a real professional, and so far, a terrific graphics arts designer. She has taken our previous graphics and made them have a true professional look. She has very much helped us to pop up needed single page websites, knows the DIY Godaddy process completely, and is able to get a new one page site for us up and running very quickly. Finally, she is a professional who responds quickly to both phone and email inquiries, works great with new company folk like us, and her rates are extremely reasonable. Thank you, Tony Ramos, President Rural Broadband Company
    Sarah M. Nov 14, 2015

    Thank you so much for taking the time to write a detailed review. It has been a pleasure to work with you and hope to continue to help your business in anyway I can! Thanks, Sarah Mullin

  • Donovon J. Oct 1, 2015
    Digital Marketing
    Verified Review
    Sarah has been extremely thorough and prompt throughout our interactions. Her knowledge of building an online presence is incredible. Working with her has been amazing so far, and I believe our relationship will continue for a long time.
    Sarah M. Oct 1, 2015

    Thank you for your honest and detailed review Donovan! Your review helps me know that I am being who I strive to be with my clients.

  • John S. Sep 15, 2015
    E-commerce
    Verified Review
    Working with Sarah has been a pleasure. She is patient with my very little knowledge of all things techy. Very professional and puts out great work.
    Sarah M. Sep 15, 2015

    Thanks for the great review! I can't wait to see what is to come for your website. You have been a wonderful client to work with.

  • Adam G. Aug 26, 2015
    Search Engine Optimization
    Verified Review
    Sarah M. Sep 9, 2015

    Adam, Thank you for taking the time to leave review. I know it takes time to review our business. I am happy to be working on building a better name for you online!.

  • Bradley J. May 11, 2015
    Web Development
    Verified Review
    Sarah is simply amazing. Very personable and enthusiastic about her job and cares a lot about giving Top Quality Service. I would and will be using her services from here on out for any web design and trouble shooting for my website. THANKS AGAIN for giving 100%
    Sarah M. May 11, 2015

    Thanks for the review Brad! I really appreciate it! Sarah:)

  • David B. Apr 17, 2015
    Web Development
    Verified Review
    Doing great work.
  • Juan M. Jan 23, 2015
    Web Design
    Verified Review
  • Rhea H. Jan 16, 2015
    Business Consulting
    Verified Review
    I found Sarah to be terrific to work with! I had an urgent project with time constraints and she not only met the deadline but beat it! Sarah was very professional and responsive. Sarah's skill sets were also excellent and the body of work turned out great! I would highly recommend Sarah!
  • Bill S. Jan 5, 2015
    I have used Sarah several times for a variety of client related projects. Here work has been great, delivered to meet my needs and in a timely fashion.
  • Mauricio G. Jan 4, 2015
    Creative Solutions Together has exceptional service and staff have always exceeded my expectations, even if I need something done last minute it will get done. I recommend to anyone needing help with there company
    Sarah M. Jan 4, 2015

    Thanks Mauricio for taking the time to review us on ThumbTrack! I can't wait to work on your next big project! Best Regards, Sarah Mullin

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
My services are quoted by project or monthly service . Many of services needed by Entrepreneurs and Small Business Owners are one time projects while others needs require continuous attention and work through working monthly. The price of any project or monthly service is based on the amount of work time, type of work, and client budget. The more it takes, the more a project or monthly retainer may cost, but our retainers do break down to less per hour as the time increases to help reduce costs. Any questions you have regarding fees, I am happy to answer. Please do not hesitate to reach out and speak with me.
What is your typical process for working with a new customer?
To keep it simple... 1. Speak with the client to find out more about their need to get full scope of work. 2. Create a quote around the information and share it with client. 3. Send invoice for client to pay. 4. Begin working on client project following payment received.
What education and/or training do you have that relates to your work?
Knowledge is power so I am constantly learning something new to keep up with small business trends and new ideas (ask me what class I am taking now when you speak with me). I currently hold an Associates in Business Management and Administration, Certified in Web Development and Social Media Marketing, and more. Along with education, I have grown more tremendously through my work experience as real world is more than the classroom can ever teach from my personal experience. As a preferred partner of Adobe Business Catalyst, I keep up with all the lasted training and knowledge through continus education. I just completed a course full of brand new technology for websites.
How did you get started doing this type of work?
I have lived in the world of small business since I was born. I always have loved small business and have experienced the ups and downs of what comes with having one. My string passion for Entrepreneurs and Small Business Owners led me to begin working independently in 2004 after working with a corporation that proceeded business services to over 110 small to medium sized businesses. I began to learn graphic and web design in 2005, and began adding this area to list of services soon after. Every service area I offer has experience, background, and never ending education involved.
What types of customers have you worked with?
Entrepreneurs and Small Business Owners (For Profit and Non Profit) are my main clients, which has led me to work with several different types of businesses. A few examples are..government, healthcare, education, e-commerce, financial services, education, entertainment, photography, self-service, sporting, entertainment, personal service companies and much more.
Describe a recent project you are fond of. How long did it take?
I am very proud of the recent blog website that I created for a non-profit organization. The organization was a ministry to children and their families through horseback riding and care. I am currently hosting their website monthly (following the launch) for free, as I enjoy helping organizations like these.
What advice would you give a customer looking to hire a provider in your area of work?
Ask about a recent client? What work have they completed? Ask what areas or industries they have worked in? Ask if they are the one you will be working with and assisting you? If they are doing websites, don't just go by what they say, ask what kind of websites they have built. Look at their reviews and make sure they are real reviews, as reviews are easily bought or written by friend and companies just to earn trust. Don't just go by followers for Social Media Marketing as those can be bought to. Look at their company website, What does it look like? Is it informative? Does it look professional? How much do you get for the price? Does it sound "to good to be true"? Do they use templates or actually know code? Do they build online businesses? Ask them to write an official proposal to show you what is part of the price. I run into so many clients who have spent thousands being scammed and left with little to no work done. Be careful, not everyone is honest. Check their reviews, are they verified reviews?
What questions should customers think through before talking to professionals about their project?
1. Do you have reviews? Are they reviews that can be verified or are verified? There are tons of professionals putting up fake reviews for themselves or others right now. 2. What kind of clients have you worked with? How do you stand out compared to other professionals? 3. What is the last project you did similar to mine? How did it go? How long did it take? 4. Do you have any work examples (unless they already show examples)