Steve took the time to go through my house to discuss things I would like to do, and made some recommendations that are within my budget. He was also willing to show me how to do some simple things myself. I own a duplex, so there is two or more of everything. Steve showed me how to properly insulate a door on my very old house so I could do the remaining 10 myself. So, basically, he was willing to take money out of his own pocket to save me some. He is also very flexible; willing to work within my budget; and willing to do a job in stages vs all at once, making it easier for me to save money toward each stage. I haven't found that with contractors, who want me to spend thousands of dollars up front to do something that can be done over time, or who never provided a quote or returned my calls after seeing my home and learning of my budget constraints.