South Metro Lawn and Landscape

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Introduction: South Metro Lawn and Landscape, LLC is based out of Eagan, MN and specializes in landscape and water feature design and installation. We create outdoor experiences with beautiful landscape designs, installed by skilled craftsmen.

Overview

Hired 2 times

Background checked

5 employees

10 years in business

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Square cash app, Stripe, and Venmo.

Social media

Facebook, Instagram, Twitter

Featured Projects

3 photos

Reviews

Customers rated this pro highly for professionalism, responsiveness, and value.

Very good 4.6

11 reviews

5

91%

4

0%

3

0%

2

0%

1

9%

Thumbtack Customer

May 23, 2018

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From Google

I would have to agree with Mr. Ward. DO NOT use this company - I would give 0 stars if I could. They were hired by the previous homeowners to do landscaping and arborvitae tree placement thus unfortunately inherited the mess. During the closing process of the home, the previous owners whom we knew, provided us e-mails from the owner of the company indicating that the warranty on some trees needing replacement would be honored until this Spring of 2018. However, at the time of closing/moving in (June 2017), he said it was too hot to dig and they would be replaced in the Fall. Two trees were replaced, however not only were they NOT the correct trees that the previous owners had instructed them to do initially. They also used equipment that ripped up our lawn and then tried to charge us extra to repair it - this is coming from a supposed lawn care company! Easily could have taken preventative measures to avoid destroying the lawn such as laying plywood down or using different equipment. They even ripped up the newly paved street we live on with their Bobcat of which the City was not pleased with. Here we are now in April and May of 2018 in which we have asked the owner repeatedly to come out and assess the trees for replacement since they still hadn't replaced the dead ones, but has refused to come out but instead has requested we take pictures and does his assessment on that. Moreover, he has now said he will not honor the warranty on the trees even though he is documented in writing, which is often legally binding, saying the warranty will be honored through this Spring. I'll finish by saying we've had two credentialed consulting arborists come out to assess the trees each of which has said it was stupid to replace them in the Fall like they did with Winter so close, and that they were planted wrong by not removing the wire basket, burlap, or twine. The owner is by no means credentialed as an arborist or fit to be doing this type of work quite frankly, and somehow disagrees with actual experts that say they were planted wrong and refuses to redo them. A simple search on Google also shows Arbor Day Foundation and many other credible experts indicating these were planted wrong by not having the wire basket, burlap, or twine removed. He insists the burlap will eventually disintegrate, however much research including Gary Johnson's at the University of MN has proven otherwise. One consulting arborist who even does legal testimonies said the situation is the epitome of a scam. In conclusion, DO NOT use them - terrible customer service and regard for your property. I should also mention that the Michael Freeman review giving this company 5 stars is in fact the owner, so take that how you will.

South Metro Lawn and Landscape's reply

The trees were all planted correctly by experienced and professional arborists and verified by the owner of the nursery we purchased from. This person bought a house from the previous owner and tried to get us to replace more trees for free on a warranty that had expired and was not transferable. After the last time we replaced the trees we noticed the rootballs were rotten and soaked, this is a site condition problem not a quality of workmanship or defect of the trees.

Thumbtack Customer

Jun 29, 2018

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From Google

never again! they are nothing but con-men. Avoid!!

South Metro Lawn and Landscape's reply

Never heard of you or done business with you, I'm sorry maybe you are confusing us with a different company.

Easton S.

Oct 5, 2019

Call the pros at SMLC today!

Thumbtack Customer

May 22, 2018

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From Google

Customer service goes a long way. If someone ask for a quote related to season specific needs don't give them the run around about why it has yet to be accomplished, now, two weeks after the initial quote. Small businesses depend on local customers, you have lost one today.

South Metro Lawn and Landscape's reply

Sorry Marcus sometimes things get lost in the weeds, I understand your frustration and wish we could have communicated better with you.

Thumbtack Customer

Jul 16, 2018

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From Google

South Metro Lawn Care did a great job landscaping multiple areas within my backyard - including a beautiful paver patio, a perennial garden and they planted multiple trees to select areas of my yard to add much needed shade. The crew was friendly, professional and took their time listening to my ideas and my concerns regarding the up-keep of my yard. I would recommend this company to friends and family.

South Metro Lawn and Landscape's reply

Thank you!

Credentials

Background Check

Michael Freeman

FAQs

How did you get started doing this type of work?
My family is in the nursery and tree farm business, I grew up working on the farm and helping out my parents. I went to the east coast for college and came back in 2002. After working for my Dad in the nursery and his landscape business I decided to start my own company in the south metro of the Twin Cities in 2014.
What advice would you give a customer looking to hire a provider in your area of work?
Find a contractor that you like and that is living the lifestyle he is trying to sell. My family loves our landscaping and water features in our back yard and we wouldn't be the same with out it. Let's talk and I'll show you.
What questions should customers think through before talking to professionals about their project?
What are their certifications and qualifications? Our employees and management team spend over 100 hours a year in training, obtaining certifications and licenses, or renewing existing credentials.

South Metro Lawn and Landscape

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