The Move Crew
About this pro
The Move Crew helped us move into our first home from a third floor apartment in May 2016. We've used other movers that were slower and unprofessional by comparison, and were impressed with how smooth and easily everything went. They used large boxes on a dolly to make moving out of the third floor easy and to limit elevator trips. Once they arrived at the new house, they were great at getting unloaded quickly. It sounded like they were just getting started when we used their service, so hopefully they're doing well. Would definitely use again.May 20, 2017Verified
They did everything as they promised. They were flexible in scheduling changes. They were willing to work extra hours to get our stuff to us sooner. We used them for a move from Minneapolis to Southern California and would absolutely use them again.Apr 27, 2017Verified
The guys were polite, friendly and really hustled! Thanks!Nov 28, 2016Verified
They were on time, packed everything and were very courteous. They met us at our new address, needed little directions, set-up our furniture. We highly recommend their services and are very happy to have picked them.Nov 25, 2016Verified
The Move Crew was awesome from start to finish! They gave a detailed estimate up front and delivered exactly according to plan. Mai in the office was responsive, thorough and pleasant. Our movers were impressive! It was just a crew of 2, we had a lot of stuff, 2 drop off locations, a piano, an outdoor playset and countless other things and these guys knocked the whole thing out by like 1pm! I plan to use the Move Crew again on our next move. Very happy with the service they provided!Nov 19, 2016Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?When it comes to pricing, nothing is better than simplicity. That is why we keep our price structure as simple as possible. For local moves, we charge a fixed hourly rate in 15 minute (.25 hour) increments from the time we leave our office until the time we return. We have no additional fees or charges, and the final bill presented to you will be based on the actual time taken to complete the job. There is a two hour minimum on all jobs. Moves are dispatched and billed from one of three portal points located in St. Paul, Edina or Oakdale depending on which is closest to your move.
- What is your typical process for working with a new customer?We work with our customers to identify the best solution for their specific situation and then set up an estimate for these services. Estimates can be made over the phone, online through our website or by having one of our move consultants come over to perform a free on-site evaluation. After the estimate we lock in a date and time in the schedule, and double check with the customer a couple days prior to the move if there has been any changes since the initial situation. On the date of move our Crew will call the customer to let them know they are on their way. Once our Crew is done with the move they will double check with the customer if there is anything else they need done before finishing up the final paperwork. We take customer service very seriously and work with our clients throughout the the entire move process from the initial contact until post move follow-up to make sure their move experience was as good as it could have been.
- What education and/or training do you have that relates to your work?We believe in the value of experience. Our movers are either experienced movers, or have been expertly trained in the techniques and practices used throughout the moving industry. Apart from moving experience, the owners of The Move Crew bring several years of experience in owning and running small companies, along with degrees in business management, administration and entrepreneurship.