What is your typical process for working with a new customer?
We schedule an appointment to come out and take a look at the project. We talk over the project in detail and I will show pictures and designs. I will write up an estimate for the things we talk about and give it to the customer along with a list of references and a list of other projects to go look at as well as a working agreement that spells out more detail. The new customer will review the estimate and the references and the other literature and make a determination on whether they would like to work with us or not
What education and/or training do you have that relates to your work?
I have a bachelors of art in communication so I understand the importance and value of communicating all the details so that no future misunderstandings can take place.
Do you have a standard pricing system for your service? If so, please share the details here.
I have a standard price per square foot for each blend we do but it is a range of price per square foot depending on the size of the project, the access to the project and the difficulty of the project.
How did you get started doing this type of work?
Three of us at English Stone are second-generation stonemasons who started working with stone at a young age. Other workers have been trained in and stay consistent with a passion for the art.
What types of customers have you worked with?
Every type imaginable. From the middle class homeowner who just needs some stone steps repaired to multimillionaires with endless budgets and expensive landscape designs. We have literally worked with every Socio-economic demographic and we get along with everyone.
What advice would you give a customer looking to hire a provider in your area of work?
Make sure they give you a list of references and make sure to call at least three of the references. Also, take a look at work they have done. It is always good to ask to see proof of liability insurance as well. Lastly, it is always helpful if the person selling you the project is also going to be supervising the project so everything is just as you discussed.