About this pro
There is nothing worse than getting someone's confirmation on a job, thus declining other vendors, and having that someone never show up and never returning your phone calls. I had a $5,000 sofa delivered today, since it was too big to get it through the door, I looked for a window specialist who could remove my window where the sofa could go through. Phil, of Douglass Exteriors, confirmed the job by email, later on by phone. 2 days prior to this job I called again to give Phil the time when he would need to be at the house to do this job. I left a voice mail, he never replied. I called again a few times, in a bit of a panic, on the day of the job, left messages, he never replied. I got stuck with a $5K couch on my porch, not knowing what to do, risking that it rained or worse. This was nothing short of a nightmare. Not only I would not recommend this company, I don't think they should even be on this web site! By confirming and not showing up they took someone else's job and they put me in a very, very bad position! Shame on you guys for not calling and not showing up.Sep 11, 2015Verified
We recently had Phil Douglass install new guttering on our home that looks amazing! He explained to us what all was currently wrong with our old guttering system & what needed to be installed to make the new gutters flow properly! The time he spent to make sure we understood what material's were being used & the process of install was very professional! The job was completed on schedule & he done a final walk around to show us the well hung guttering! This was by far the best experience & we would recommend Phil Douglass to anyone that wants Quality work at a reasonable Price!Jun 1, 2015
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- What should the customer know about your pricing (e.g., discounts, fees)?One thing most people don't realize about seamless gutter pricing is that more goes into a bid than just the linear footage. Our current pricing system is as follows: 1 linear foot of gutter=$3.00 Elbow=1 foot Miter=2 feet End Cap=1 foot Downspout=10 feet Back Splash=2 feet Hidden Hangers=$1.00/each
- What types of customers have you worked with?This year, 2015, we have been very busy with seamless guttering jobs.